The Offset Podcast EP058: Revisiting Client Communication

Yeah, absolutely.

I think it's just, you know, like you said, like we've said a dozen times, it's a people business.

And, you know, people can be your clients, your customers, but it also can be your collaborators or other vendors you deal with.

Or if you deal with subcontractors, any number of people.

different kind of communication lines pop up and down in every single post-production project and workflow.

And it's just gotten a thousand times more important now that remote work is so much more normalized and so much more common.

You might have collaborators across the country in another country.

So there might be language barriers, there's technology barriers, there's a million different ways We can talk to each other and communicate.

And the really important thing, the most essential thing is that, you know, you need to be clear, concise and effective when you're communicating with anybody in your workflow ecosystem.

And there's so many different concerns with every different method of communication that goes into that.

Yeah, and I think the other thing that sort of dawned on me about this is that, you know, these things are not just about client communication.

Sure, that's like where we'll put our focus here.

But I think also, I think since, you know, in the two and a half years or so since we recorded that first episode, I think a lot about like, you know, other types of communication that are not client, like so internal communication, like between you and I and other people on our team, working with a third party, like maybe there's a mixer involved on the project and I need to communicate with them, right? I think some of the lessons learned about client communication are apropos to internal communications as well whether that be you know people on your team or people just involved in the project that are you know other than the client i think that that kind of thing happens too because i'm sure we've all been in situations too where it's like hey project is going swimmingly and then there's one vendor that you have to deal with that's you know like oh my gosh this is like difficult right um and so I think that that kind of strategy, the strategies about client stuff also will play into how to communicate with those people as well.

Yeah.

And I think it's really extra important for colorists because, you know, we are kind of the last assembly stage of the project, right? So we deal with everybody.

We deal with creative approval.

We deal with technical issues.

We deal with graphics.

We deal with audio mixes.

You know, we're kind of the very end of a very long and complicated process.

So we kind of need to touch on how do we effectively communicate with basically everybody involved.

Yep, absolutely.

Cool.

Yeah, absolutely.

I think it's just, you know, like you said, like we've said a dozen times, it's a people business.

And, you know, people can be your clients, your customers, but it also can be your collaborators or other vendors you deal with.

Or if you deal with subcontractors, any number of people.

different kind of communication lines pop up and down in every single post-production project and workflow.

And it's just gotten a thousand times more important now that remote work is so much more normalized and so much more common.

You might have collaborators across the country in another country.

So there might be language barriers, there's technology barriers, there's a million different ways We can talk to each other and communicate.

And the really important thing, the most essential thing is that, you know, you need to be clear, concise and effective when you're communicating with anybody in your workflow ecosystem.

And there's so many different concerns with every different method of communication that goes into that.

Yeah, and I think the other thing that sort of dawned on me about this is that, you know, these things are not just about client communication.

Sure, that's like where we'll put our focus here.

But I think also, I think since, you know, in the two and a half years or so since we recorded that first episode, I think a lot about like, you know, other types of communication that are not client, like so internal communication, like between you and I and other people on our team, working with a third party, like maybe there's a mixer involved on the project and I need to communicate with them, right? I think some of the lessons learned about client communication are apropos to internal communications as well whether that be you know people on your team or people just involved in the project that are you know other than the client i think that that kind of thing happens too because i'm sure we've all been in situations too where it's like hey project is going swimmingly and then there's one vendor that you have to deal with that's you know like oh my gosh this is like difficult right um and so I think that that kind of strategy, the strategies about client stuff also will play into how to communicate with those people as well.

Yeah.

And I think it's really extra important for colorists because, you know, we are kind of the last assembly stage of the project, right? So we deal with everybody.

We deal with creative approval.

We deal with technical issues.

We deal with graphics.

We deal with audio mixes.

You know, we're kind of the very end of a very long and complicated process.

So we kind of need to touch on how do we effectively communicate with basically everybody involved.

Yep, absolutely.

Cool.