The Long Game with Eric Becker
Jun 30, 2026 · 14 min · 10 segments
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Eric BeckerHost
Mindy GrossmanGuest
What struck me most in this interview is that Mindy Grossman is the rare leader who isn't afraid of taking risks.
And at every turn, she found a way to take these moments and turn them into a new chapter.
That's the through line, and it maps directly to everything we've studied in the companies that last.
I value company culture so much that I carry a culture card for Crescent in my pocket wherever I go.
We put this together literally in the first three weeks of the company, and we've been using it now for nine years.
It's there to remind me of the shared values that support and define our team, what we stand for.
So when Mindy started talking about her philosophy on culture, I leaned in immediately.
So your neighbor invites you over for a barbecue and has all these people, some of who you don't know, and they go, well, who do you work for? Do you say, I work for HSN? It's the most incredible company.
Or do you go, I work for, you know, you want your employees, your employees are the original influencers, if you think about it, of your brand.
Mindy's transformation of HSN is one of the most vivid cultural turnaround stories I've encountered.
What struck me most in this interview is that Mindy Grossman is the rare leader who isn't afraid of taking risks.
And at every turn, she found a way to take these moments and turn them into a new chapter.
That's the through line, and it maps directly to everything we've studied in the companies that last.
I value company culture so much that I carry a culture card for Crescent in my pocket wherever I go.
We put this together literally in the first three weeks of the company, and we've been using it now for nine years.
It's there to remind me of the shared values that support and define our team, what we stand for.
So when Mindy started talking about her philosophy on culture, I leaned in immediately.
So your neighbor invites you over for a barbecue and has all these people, some of who you don't know, and they go, well, who do you work for? Do you say, I work for HSN? It's the most incredible company.
Or do you go, I work for, you know, you want your employees, your employees are the original influencers, if you think about it, of your brand.
Mindy's transformation of HSN is one of the most vivid cultural turnaround stories I've encountered.
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3 of 4
Walking Away Fearlessly
She quit without backup—and security escorted her
2,500 Chairs Overnight
Her first move as CEO surprised everyone
Doubling Down In Crisis
Board doubted growth; her plan defied recession
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