Strengthening Relationships Through Service with Richard Lee

In this episode of the Hidden Currents Podcast, Paraic Mac Donnchadha speaks with Richard Lee, CEO of St John Ambulance, about how trust underpins patient care, partnerships, volunteering, and leadership across a complex charitable organization. Richard shares how being a reliable partner even when there is nothing immediate to gain, listening honestly to volunteers, and never making promises you cannot keep have helped strengthen relationships across St John and the wider charity sector. He also discusses the challenges of recruiting and retaining volunteers, supporting NHS services under financial pressure, and keeping St John Ambulance Cymru focused on improving the experience of everyone who interacts with the organization. This show is sponsored by the Intergroup Consulting Method, the quickest, most powerful and effective way to turn around relationships that have soured among groups at work, or among groups that have got bogged down in delivering a major project. We use this method to help organizations, in only two days, to replace resistance, rancour and resentment with mutual trust, shared resolve and new hope for the future. This results in smoother functioning teams, higher retention rates, and team happiness. To find out more, visit our website at: www.intergroupconsulting.com