Sep 11, 2026 · 37 min · 10 segments
Eric Schell is the Co-founder and CEO of OneTap, a technology company that streamlines maintenance and repair requests for restaurants and other businesses. With more than a decade of experience in…
Eric SchellGuest
Robert HartlineHost
So that sounded like a perfect opportunity to talk about a decision you've had to make because suddenly you see, okay, there's an opportunity.
You know, I would kind of challenge you a little bit because, um, you've probably come across, I mean, you're a good looking guy.
And so people, people, people, I mean, you certainly, when you act like you care about someone's problem, they want to hire you.
That skill of like acting like you actually care about them because you do care about them.
And I always say that, you know, the construction space and restaurants are very similar.
But if you think of anyone who started a restaurant, you have a pure passion around, you know, that white glove service around food and that experience you're delivering to the customer.
And it is a very difficult thing to, you know, scale a business, but also replicate that amongst other people, because no one's going to care as much about your business than you.
So, yeah, it's, you know, I feel like that is the constant battle that never ends, whether you're a, you know, 10 to 20 employee.
It's how do we have that standard and that messaging be the same across the company? And I think really what it boils down to is number one, the vision that you have and having people on the team that are invested in that same vision and then your core values.
That was something when I first started off, I was like, oh, I hear all these things about core values.
What are core values? So I picked some things and threw them on a board and said, these are our new core values.
The issue with that is, though, is those core values I put on the board is what I wanted everyone to be.
So that sounded like a perfect opportunity to talk about a decision you've had to make because suddenly you see, okay, there's an opportunity.
You know, I would kind of challenge you a little bit because, um, you've probably come across, I mean, you're a good looking guy.
And so people, people, people, I mean, you certainly, when you act like you care about someone's problem, they want to hire you.
That skill of like acting like you actually care about them because you do care about them.
And I always say that, you know, the construction space and restaurants are very similar.
But if you think of anyone who started a restaurant, you have a pure passion around, you know, that white glove service around food and that experience you're delivering to the customer.
And it is a very difficult thing to, you know, scale a business, but also replicate that amongst other people, because no one's going to care as much about your business than you.
So, yeah, it's, you know, I feel like that is the constant battle that never ends, whether you're a, you know, 10 to 20 employee.
It's how do we have that standard and that messaging be the same across the company? And I think really what it boils down to is number one, the vision that you have and having people on the team that are invested in that same vision and then your core values.
That was something when I first started off, I was like, oh, I hear all these things about core values.
What are core values? So I picked some things and threw them on a board and said, these are our new core values.
The issue with that is, though, is those core values I put on the board is what I wanted everyone to be.
The rest of this transcript — segmented and speaker-labeled, so you land on the exact moment something was said
Search every transcript — by keyword, by phrase, or by meaning, across every show Radar indexes
Trends — what is surging across podcasts, measured against its own baseline
Alerts — when a name you follow appears in a newly indexed episode
No account is needed to search Radar.
