Sep 23, 2026 · 49 min · 11 segments
Heather Harris, founder and CEO of Spark Pro Global, joins Gordon to explore how strategic delegation can transform salon ownership. From virtual assistants and smarter systems to stronger leadership…
The, the first one, the first one I'll grab is y- as you mentioned, the white-collar aspect of this.
As, as somebody who's always worked on the business side of beauty, you know, starting with Pivot Point, you know, big educational company, but I was on the business side always.
And, and Leo Passage, hairdresser, founder, brilliant educator, most of his role models at the later stages of his life, I would say from his 40s up un- u- until his 70s, were business leaders outside of beauty, 'cause he was always looking at the larger business world going, "Oh, let- let's grab that best practice.
"... best practice and bring them into our industry and, and utilize them in a way to be more efficient, more effective, and do better for our customers," they being an educational company, doing better for our teams, the people who...
Before we were talking about life balance, he was all about it and saying, "You know, none of us should be working 80 hours a week," and if that means bringing someone in who can take something else off a, a person's plate, we had a lot of creative people in the, in, in the business.
And he's like, "You know, yeah, you, you need someone who has that structure, has a different kind of mindset and ability that will support you in your job as a full-time travel-the-world educator or as a full-time photo-shooting, you know, artistic director." And so to look outside the industry and bring those best practices to us, and which I feel is something that you've done, is brilliant, you know? And I think something everybody who's a business person in the industry, we should always be looking outside of ourselves and go...
Es- especially i- in an industry of, of small businesses where anybody who's paying attention knows we, we fundamentally have a lot of dysfunction.
I wanna get your take on, on, o- on the idea of the larger business world and, and should we be paying attention, and, and should we be selectively grabbing stuff? And I, I, I think more is better, but that's my take.
Something I think is important to note for listeners is that the kind of thinking that created the problems we face is not the kind of thinking that's going to solve the, the problems that we face.
So if a challenge was grown within our own little industry, our own little industry is likely not going to be the place to solve it.
For someone who didn't thrive in a school environment, I am really, really obsessed with growth and learning.
The, the first one, the first one I'll grab is y- as you mentioned, the white-collar aspect of this.
As, as somebody who's always worked on the business side of beauty, you know, starting with Pivot Point, you know, big educational company, but I was on the business side always.
And, and Leo Passage, hairdresser, founder, brilliant educator, most of his role models at the later stages of his life, I would say from his 40s up un- u- until his 70s, were business leaders outside of beauty, 'cause he was always looking at the larger business world going, "Oh, let- let's grab that best practice.
"... best practice and bring them into our industry and, and utilize them in a way to be more efficient, more effective, and do better for our customers," they being an educational company, doing better for our teams, the people who...
Before we were talking about life balance, he was all about it and saying, "You know, none of us should be working 80 hours a week," and if that means bringing someone in who can take something else off a, a person's plate, we had a lot of creative people in the, in, in the business.
And he's like, "You know, yeah, you, you need someone who has that structure, has a different kind of mindset and ability that will support you in your job as a full-time travel-the-world educator or as a full-time photo-shooting, you know, artistic director." And so to look outside the industry and bring those best practices to us, and which I feel is something that you've done, is brilliant, you know? And I think something everybody who's a business person in the industry, we should always be looking outside of ourselves and go...
Es- especially i- in an industry of, of small businesses where anybody who's paying attention knows we, we fundamentally have a lot of dysfunction.
I wanna get your take on, on, o- on the idea of the larger business world and, and should we be paying attention, and, and should we be selectively grabbing stuff? And I, I, I think more is better, but that's my take.
Something I think is important to note for listeners is that the kind of thinking that created the problems we face is not the kind of thinking that's going to solve the, the problems that we face.
So if a challenge was grown within our own little industry, our own little industry is likely not going to be the place to solve it.
For someone who didn't thrive in a school environment, I am really, really obsessed with growth and learning.
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