Jo WoodHost
Jack ChoppinGuest
Julie WilliamsGuest
Kate HaywardGuest
Nadia GibbsGuest
Matthew MestonGuest
Zoe WhitmanHost
But like the thing with that is it's, it was so counterintuitive to what other people would've done-

... what you might say is wait until they've given you your card details, or wait until they've at least committed something their end, and we'll send it out.

It was like as soon as they got through into the process, we would go and do that.

And I think this is where we differ, I think where people would disagree with the process really in terms of what we did, which was we poured so much into those free trial lists.

Um, we would go into your app, and we would brand it up for you, and we would send you a proposal from the system with your branding in there, and this all happened within like the first 24 hours of you going and putting your details in.

So there's a, a really nice idea around, like Airbnb that I heard recently where it was like, start with the unscalable and then figure out how you can scale it.

So like they had like prote- uh, professional photographers taking pictures of their flats and like all this stuff that was flying 3,000 miles to get these pictures of these flats when they first started out.

... well, you're never gonna be able to scale that, but they didn't think about that.

They thought firstly, how do you make this really, really an amazing experience? And that is where, like massively driven by James, that is where it, it came from, was how can you really wow these people in a way where they're not expecting that experience?

And this sort of, and I might be jumping the gun here, but I'm gonna go into it anyway.

I've never had any accounts experience, but I've gotta sit with business owners and convince them that you need to go and start doing this with your pricing.

But like the thing with that is it's, it was so counterintuitive to what other people would've done-

... what you might say is wait until they've given you your card details, or wait until they've at least committed something their end, and we'll send it out.

It was like as soon as they got through into the process, we would go and do that.

And I think this is where we differ, I think where people would disagree with the process really in terms of what we did, which was we poured so much into those free trial lists.

Um, we would go into your app, and we would brand it up for you, and we would send you a proposal from the system with your branding in there, and this all happened within like the first 24 hours of you going and putting your details in.

So there's a, a really nice idea around, like Airbnb that I heard recently where it was like, start with the unscalable and then figure out how you can scale it.

So like they had like prote- uh, professional photographers taking pictures of their flats and like all this stuff that was flying 3,000 miles to get these pictures of these flats when they first started out.

... well, you're never gonna be able to scale that, but they didn't think about that.

They thought firstly, how do you make this really, really an amazing experience? And that is where, like massively driven by James, that is where it, it came from, was how can you really wow these people in a way where they're not expecting that experience?

And this sort of, and I might be jumping the gun here, but I'm gonna go into it anyway.

I've never had any accounts experience, but I've gotta sit with business owners and convince them that you need to go and start doing this with your pricing.
The rest of this transcript — segmented and speaker-labeled, so you land on the exact moment something was said
Search every transcript — by keyword, by phrase, or by meaning, across every show Radar indexes
Trends — what is surging across podcasts, measured against its own baseline
Alerts — when a name you follow appears in a newly indexed episode
No account is needed to search Radar.