
Jack Choppin
Customer success leader at Sage, first hire and former Head of Client Success at GoProposal (now GoProposal by Sage), advising accountants and bookkeepers on pricing and client success.
2
APPEARANCES
2
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Oct 27, 2026
Fake Success vs Real Success: The Rules for Customer Success in SaaS
32:58
42:09

Jack ChoppinGUEST
I've thought about us at Loggerheads, because we've had this conversation a few times, and I think I've distilled it down to the lesson that changed that, which we can come on to.
9 MINS LATER

James AshfordHOST
How did you... manage that new idea how did that get integrated or considered with what you're doing
Why a Bookkeeper Should Rethink Their Pricing
7:27
7:44
7:58

Jack ChoppinGUEST
So I think one of the very first things that we did, and I can still remember, I had like a, a one page on the wall in my flat when I lived down in Cheltenham before I moved up, that was just the key pain points it addressed, the key features of GoProposal, it addressed that, and like how you then spoke to them about those features.

Jack ChoppinGUEST
So the, the early stages of it was really about taking direction from James in terms of these key elements of the system that you had to present, and the things that you had to tap into to make sure that you're doing things in the right way.

Jack ChoppinGUEST
And there was really solid systems in place that were systemized across everything that we did.

