Ep 376. Building Five-Star Experiences

Mike Garvey and Eric Triplett (The Pond Digger and host of The Deep End Podcast), discuss the challenges of securing online ratings and building a five-star service culture within contracting businesses. They examine how to address negative feedback constructively while motivating team members to prioritize customer satisfaction. The conversation highlights the importance of authentic customer engagement and follow-up strategies rather than relying on automated or impersonal messaging. Furthermore, they share practical methods for leveraging events and community interactions to organically increase reviews without violating platform guidelines.    ### 🔗 Important Links & Resources 🎙 **Side Hustle Squad on Instagram** @sidehustlesquadpodcast **ROPED on Instagram** https://www.instagram.com/roped.us/  🌱 **Coastal Fertilization on Instagram** @coastalfertilization 💻 **Branded Bull Website Design** Visit BrandedBull.com 📋 **Get Jobber – 20% Off for 6 Months** Sign Up Here 🏗 **EQUIP Exposition — Save 50%** Register Now Use promo code: **SIDEHUSTLE** at checkout 👟 **Save 10% on KUJO Yardwear** Shop Now Discount automatically applies 📅 **LiveSwitch** Book a Demo 📬 **PostcardMania** Learn More 💵 **Relay – Powerful Business Banking for Small Business Owners** Learn More 💵 **Lawntrapreneur Academy Live** (Nov 7-8, 2026) **– Learn what's actually working from top-performing lawn care pros.** Learn More **PermaGreen – Triumph Ride-On Spreader Sprayer** Learn More