Shift: A podcast about mobility
Aug 16, 2026 · 21 min · 9 segments
Frank Hanley, senior director of automotive benchmarking for JD Power, joins Molly Boigon, Automotive News tech and innovation reporter, on the “Shift” podcast to discuss the latest APEAL study, which…
Frank HanleyGuest
Hannah LutzHostMollie BoigonHost
Jake NearHost
Clara MartinezGuest
[upbeat music] Hello, and welcome to the Automotive News Shift podcast, where we bring you the latest on automotive technology, trends, and transformation.
Our guest today is Frank Hanley, the Senior Director of Automotive Benchmarking for J.D. Power.
J.D. Power is a data analytics and intelligence company that's focused on the automotive industry.
Our own Molly Boigan spoke with Frank about the appeal study, which measures how car owners feel about their new vehicles 90 days after their purchase, and the factors that are driving those results.
It's gonna be key that they have to make this technology useful to customers, and not just adding technology just for the sake of adding technology.
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[upbeat music] Hello, and welcome to the Automotive News Shift podcast, where we bring you the latest on automotive technology, trends, and transformation.
Our guest today is Frank Hanley, the Senior Director of Automotive Benchmarking for J.D. Power.
J.D. Power is a data analytics and intelligence company that's focused on the automotive industry.
Our own Molly Boigan spoke with Frank about the appeal study, which measures how car owners feel about their new vehicles 90 days after their purchase, and the factors that are driving those results.
It's gonna be key that they have to make this technology useful to customers, and not just adding technology just for the sake of adding technology.
