The Customer Complaints Scam

[laughs]

... with a Z, who lives in a village in West Sussex, and she'd been trying to contact Evri about a parcel that hadn't arrived, and her delivery notification was just this black screen.

It was a sort of black photograph, and there was no sign of her parcel.

I tried around the village, and somebody said to me, "Oh, why don't you try on Facebook? It may have gone to the village next door or down to Arundel or wherever." So I thought, "Do you know? That's quite a good idea." So very naively, I put it on Facebook.

And-

What did you put on Facebook?

I just said, "Missing an Evri parcel.

If anybody's got a parcel addressed to me, can you message me? We're chasing parcels all over." But I got a message back from somebody.

It said, "We've found that they are much more responsive if you use their WhatsApp chat." So I am really scam aware, but I was so frustrated and angry that I, I tried it.

That was someone Liz didn't know who messaged her-

Mm

... and responded on the Facebook post.

Yeah.

His name is John, and he looks perfectly innocent, and there's a little picture of him on his Facebook profile, and he's smiling and friendly and w- whilst I'm saying that-

[laughs]

...

both of your red flags went up.

What's wrong, why? What's wrong with that? You instantly shot them up in the air.

Yeah.

What's the problem with that?

It's the fact that Liz doesn't know who this person is.

Yes.

He's, he's presumably not a contact, not a friend messaging her out the blue.

That, that's a huge red flag for me.

It is, and there's lots going on here.

[laughs]

... with a Z, who lives in a village in West Sussex, and she'd been trying to contact Evri about a parcel that hadn't arrived, and her delivery notification was just this black screen.

It was a sort of black photograph, and there was no sign of her parcel.

I tried around the village, and somebody said to me, "Oh, why don't you try on Facebook? It may have gone to the village next door or down to Arundel or wherever." So I thought, "Do you know? That's quite a good idea." So very naively, I put it on Facebook.

And-

What did you put on Facebook?

I just said, "Missing an Evri parcel.

If anybody's got a parcel addressed to me, can you message me? We're chasing parcels all over." But I got a message back from somebody.

It said, "We've found that they are much more responsive if you use their WhatsApp chat." So I am really scam aware, but I was so frustrated and angry that I, I tried it.

That was someone Liz didn't know who messaged her-

Mm

... and responded on the Facebook post.

Yeah.

His name is John, and he looks perfectly innocent, and there's a little picture of him on his Facebook profile, and he's smiling and friendly and w- whilst I'm saying that-

[laughs]

...

both of your red flags went up.

What's wrong, why? What's wrong with that? You instantly shot them up in the air.

Yeah.

What's the problem with that?

It's the fact that Liz doesn't know who this person is.

Yes.

He's, he's presumably not a contact, not a friend messaging her out the blue.

That, that's a huge red flag for me.

It is, and there's lots going on here.