
Jake Moore
Movie character
5
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Aug 13, 2026
The Customer Complaints Scam
J
19:16Jake MooreGUEST
We've got AI that can help out these powered bots enable those criminals to even interact.
J
19:23Jake MooreGUEST
They can intelligently read what's being written the other end, and that interaction, uh, goes forward.
J
19:33Jake MooreGUEST
And so with the added, added technology, they can impressively target many more people all over the world.
J
19:40Jake MooreGUEST
And like the research says, they're getting down to the payment services, and that's where the scams really take place.
S
21:48Shari VahlHOST
Gosh, who answered the phone? And how did the criminals do it? How do they set up these fake social media profiles that make them look like these companies?
Welcome to the Age of Synthetic Reality with Jake Moore
14:35

Francis GormanHOST
Is there anything that you can look at and go, these are the things we need to start building in this hard checks, or is that a dead landscape already?
J
14:44Jake MooreGUEST
So it's a question that I think a lot of big organizations are thinking about, especially when they come to remote interviewing for remote jobs where they don't actually meet those people.
J
14:55Jake MooreGUEST
And I was speaking to many big companies in the last six months specifically on this.
J
14:59Jake MooreGUEST
And they say that they just have this problem and it's something that they can't really get rid of.
J
15:03Jake MooreGUEST
And so I say to them, they really should be thinking about meeting them at some point, even though one massive retailer said to me that they employ people in India, for example, and they can't.
J
15:14Jake MooreGUEST
But they were looking into employing a third party to go and meet those people that are in said countries.
13 MINS LATER
That shield has cracks in it.
M
15:29Maria VarmazisCORRESPONDENT
I know we, we don't wanna give too much away, but so what are you gonna be sharing with the audience this year?
J
15:38Jake MooreGUEST
I thought, this year, w- why not just say exactly what it is? Um, I've been fascinated with these deepfake interviews for a couple of years.
J
15:47Jake MooreGUEST
Uh, knowing that it's been possible, that people have been actually getting jobs as other people, I've been trying it for a couple of years, and I did try it, uh, um, two years ago and failed miserably.
J
16:00Jake MooreGUEST
I, I just couldn't get it right, uh, using the deepfake tech- technology that was available then.
M
20:31Maria VarmazisCORRESPONDENT
Everybody come back in person," because we can't trust anything on the screen anymore? I really wonder.
Meta sees everything, Copy Fail, and a deepfake gets hired
53:07
55:19
Graham CluleyHOST
Is there more that the big video call platforms should be doing? The Zooms, the Microsoft Teams, the Google Meets, are, are they keeping pace?
J
53:18Jake MooreGUEST
There's a company that's co-founded by Sam Altman, I mean, of course he's everywhere, that have just signed a deal with Zoom and Tinder to try and help verify people.
J
53:31Jake MooreGUEST
This might be through a process of verifying through your phones of who you both are on the call.
J
53:36Jake MooreGUEST
I would say that's better than actually using deep fake technology in real time because as the technology improves, we've got this major problem where we might be able to detect something now, and then just a few months later it'll actually come back and say, "No, that's a genuine video.
Graham CluleyHOST
So Jake, if you were a criminal, which you're not, for the record, [laughs] what's the next AI-enabled scam that you'd be worried about seeing in 2026? Is there a piece of security advice that's suddenly relevant again because of all of this, like meeting people in person or making a phone call to a number you already trust? What is it? What are you afraid of?