Ceri Griffiths took a job debt collecting in South Wales in 2002 and stayed the best part of a decade. He then spent the rest of his career selling the product he used to recover, through V12, Close Brothers, Klarna, Zip and Zopa, and now sells payments at Super Payments.
He joins host Jamie Hamer to explain what actually separates one lender from another, why large merchants run a second one to catch the customers the first declines, and what most of a checkout really runs on. He is candid on where the cost lands when processing is advertised as free, on who actually misses payments, and on what a processing statement is built to hide.