Sep 24, 2026 · 36 min · 13 segments
The No Box Checking Podcast hosts discuss the importance of the customer's experience and the impact of communication and active listening in the retail and car dealership industry. They also address…
So again, this is episode six.
Today's topic is super simple, but I think it's something that every business should be asking themselves.
What is the customer's experience? That could be a little deep.
Look, I'm going to get in my soapbox for a second before we truly dive into this.
Some say the times have changed, that customers want things faster.
They want things easier.
They want the best price on the vehicle, the lowest price possible.
I feel that...
What the customer really, truly, truly wants is to feel confident in the decision that they're making.
That's what I feel.
I'm not speaking for Moose.
I'm not speaking for Mr. Mindset Curtis.
I'm speaking for myself.
But you know what? I'm going to throw that out there.
Talking about money, talking about time.
I'm going to throw that out there and I'm going to table it for a second and we can talk about it if you guys want to talk about it later.
Right now, you know, the topic is what is a customer's experience? And Mr.
Mindset, you said you told you talked about this a few weeks ago and it was something that was strong on your heart and was strong on your mind.
And we talked about it and we felt like this is definitely something we need to talk about.
but we did not dive into what you, what happened.
So Curtis, Share with us, man.
Why are you so strong on this topic?
So again, this is episode six.
Today's topic is super simple, but I think it's something that every business should be asking themselves.
What is the customer's experience? That could be a little deep.
Look, I'm going to get in my soapbox for a second before we truly dive into this.
Some say the times have changed, that customers want things faster.
They want things easier.
They want the best price on the vehicle, the lowest price possible.
I feel that...
What the customer really, truly, truly wants is to feel confident in the decision that they're making.
That's what I feel.
I'm not speaking for Moose.
I'm not speaking for Mr. Mindset Curtis.
I'm speaking for myself.
But you know what? I'm going to throw that out there.
Talking about money, talking about time.
I'm going to throw that out there and I'm going to table it for a second and we can talk about it if you guys want to talk about it later.
Right now, you know, the topic is what is a customer's experience? And Mr.
Mindset, you said you told you talked about this a few weeks ago and it was something that was strong on your heart and was strong on your mind.
And we talked about it and we felt like this is definitely something we need to talk about.
but we did not dive into what you, what happened.
So Curtis, Share with us, man.
Why are you so strong on this topic?
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