LendAPI Partner Podcast with Jackie (MOOV) on Instant Payments and the art of follow-up

In this episode, host Timothy Li (CEO, LendAPI) catches up with Jackie of MOOV — a single-API payment processor connected directly to the Fed, Visa, and Mastercard — live from FinTech DevCon in Denver, a developer-only conference with no sales pitches allowed. Jackie walks through what MOOV actually does (moving money across cards, ACH, and instant payment rails through one integration, without ever rebranding a client's checkout experience), why instant payments are becoming the default expectation rather than a nice-to-have, and how her own path from Amex's retention desk to commercial real estate to SaaS eventually led her back to the payments industry her father spent 40 years in. **What You'll Learn:** - How MOOV's single-API model lets businesses start with card acceptance and add instant payments later without a re-implementation - Why instant, real-time payment rails (FedNow, push-to-debit) are becoming the expectation, not the exception - MOOV's philosophy of staying invisible infrastructure — letting businesses own their brand and payment experience rather than putting MOOV's name on the checkout - What FinTech DevCon looks like when engineers, not salespeople, staff the booths — and why that changes the kind of conversations that happen - Jackie's reframe for handling sales rejection: hearing "no" as "not right now," and how that mindset shift is teachable - Why she prioritizes in-person relationships and dinners over calls and texts, and the deliberate way she uses group meals to let partners sell each other - How 15 years of coaching youth basketball and mentoring young women in tech shaped her approach to building trust with clients and colleagues **About MOOV** MOOV is a single-API payment processor with direct connections to the Federal Reserve, Visa, and Mastercard, built to make it simple for businesses of any size to accept payments and move money — from card acceptance to real-time and instant payments — without switching providers as their needs grow. MOOV hosts FinTech DevCon, an annual developer-focused fintech conference held in Denver, Colorado. Learn more: https://moov.io Explore the LendAPI Marketplace: https://www.lendapi.com/marketplace Listen on YouTube, Spotify & Apple Podcasts