Oct 7, 2026 · 30 min · 8 segments
AI may already be part of your health care practice, whether you realize it or not. In this episode, Partner Jay Reyero explains what “shadow AI” is and how it can quietly enter a practice behind the…
And what we're seeing it is on the common things of helping them do their job.
So you think about using chat GPT, whether it's to, you know, get some information, help answer a patient inquiry in a certain way.
help make their writings and emails a little bit more professional or toned down.
We're seeing it a lot with note-taking, helping capture information and then not just recording it like the old ways of just putting your phone out and recording it, but then helping summarize and keeping things up to date.
And I think one of the things that we're also seeing just from an employment side of things is this almost becoming a lawyer.
You might see office managers who start developing contracts because the physician owner says, hey, we need to hire someone.
So they go to ChatGPT to say, I need a contract for this person or developing policies and procedures or your informed consent.
So almost kind of doing some of the jobs that we've seen of attorneys to be able to be a little bit more advanced in their role, not just helping them do what they need to do.
And I think what happens, especially with the shadow AI, is, as you kind of said, they're finding shortcuts in productivity.
And faster emails and summarize notes or write policies, everything you just kind of said, spreadsheets or create marketing content even.
actually had clients share with us a somewhat surprising way they've discovered shadow AI in their practice.
So a lot of enterprise AI tools, or some of them, I'll say, you as the employer can kind of see what the inquiry history is of the employees themselves.
And so this employer discovered that the employees didn't use these types of platforms because they were afraid of being found out that they were asking dumb questions, that it was something they were supposed to know.
Yeah, and I think going beyond just kind of the administrative side with the open evidence, I think you look at the provider side, you also see using AI to potentially help diagnose.
And what we're seeing it is on the common things of helping them do their job.
So you think about using chat GPT, whether it's to, you know, get some information, help answer a patient inquiry in a certain way.
help make their writings and emails a little bit more professional or toned down.
We're seeing it a lot with note-taking, helping capture information and then not just recording it like the old ways of just putting your phone out and recording it, but then helping summarize and keeping things up to date.
And I think one of the things that we're also seeing just from an employment side of things is this almost becoming a lawyer.
You might see office managers who start developing contracts because the physician owner says, hey, we need to hire someone.
So they go to ChatGPT to say, I need a contract for this person or developing policies and procedures or your informed consent.
So almost kind of doing some of the jobs that we've seen of attorneys to be able to be a little bit more advanced in their role, not just helping them do what they need to do.
And I think what happens, especially with the shadow AI, is, as you kind of said, they're finding shortcuts in productivity.
And faster emails and summarize notes or write policies, everything you just kind of said, spreadsheets or create marketing content even.
actually had clients share with us a somewhat surprising way they've discovered shadow AI in their practice.
So a lot of enterprise AI tools, or some of them, I'll say, you as the employer can kind of see what the inquiry history is of the employees themselves.
And so this employer discovered that the employees didn't use these types of platforms because they were afraid of being found out that they were asking dumb questions, that it was something they were supposed to know.
Yeah, and I think going beyond just kind of the administrative side with the open evidence, I think you look at the provider side, you also see using AI to potentially help diagnose.
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