Product Sense: What It Is and Why AI Makes It Vital | Kevin Sung, VP of Product (Life360)

“Product sense” is the thing that nobody can define, but everyone says will keep product managers employed in the age of AI. Our guest today has a definition, with receipts. But he takes it somewhere that’s less comfortable than you might assume: if all you do is move numbers, you’re obsoleting yourself because AI will eventually do it better than you can. Kevin Sung is VP of Product at Life360, the family safety app with roughly 100 million monthly active users. Before that, he spent years at Dropbox, Smule, Zynga, and Google, a path that took him from a growth-hacking playbook to a very different conclusion about where product management’s value actually lives. In this episode, Kevin discusses: - What the PM job becomes once engineering isn’t a bottleneck, and why the line between lazy product management and good product craft is the strength of your opinion - How he got Dropbox leadership to fund a year of unglamorous quality work that no financial model could justify, and how it produced $24 million in ARR from churn reduction - And what this all means now at Life360 — where the question in a product review isn’t “how’s this move the number”, it’s “does this create a moment of worry for a parent?” ### Links LinkedIn: https://www.linkedin.com/in/kevinsung/ Life360: https://www.life360.com/ ### Chapters 00:00 Introduction 04:06 Defining "product sense" 07:45 How the PM role is evolving 10:20 Kevin's growth lessons from Smule 14:22 The $24M retention bet 18:29 Resentment builds until users snap 22:38 Selling a bet you can't model 24:36 Enshittification and paper cuts 27:51 Life360, where trust is the product 32:23 Conclusion ### Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! ### What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com. Special Guest: Kevin Sung.