S4 Ep14: Diversifying Revenue Streams (ft. Brian Shea, MedOne)

Uh, I wanna keep it brief because everybody has heard everything about AI.

But I know that, uh, Med One is approaching AI with a, quote, responsible adaption, unquote, while f- uh, fostering, uh, innovation platform.

And you said you approach it from three angles, clinical, clinical operations, and business operations.

Um, you know, just in, in a few minutes that we have remaining, please tell us about your gen AI or AI strategy and what you think is particularly unique or different, perhaps illustrating with a concrete, uh, anecdote that might be of interest to our listeners.

Sure.

Um, so yeah, as you kinda said, you can't go one day without hearing about AI, right? Or what everybody's doing or where they're at in their journey.

Um, you know, there's some things that are unique to us, there's some things that are not, you know, I'd say that we're facing as everybody, everybody else with it.

You know, we kinda took that approach, you know, when ChatGPT came out, right, you know, and everybody was using it, and everybody was trying to figure out what's, you know, what's g- going, you know, going on.

Um, you know, it was kind of the initial first public game changer, you know, kinda in that, in that space with it, is, you know, we did the policies like everybody else.

You know, we started to formulate an AI governance and strategy committee.

Uh, we quickly kinda realized, you know, as things are evolving so quickly, that just traditional, this is policy, this is what we do, you know, it's, it's evolving so fast, right? So we took more of the approach of how do we build appropriate guardrails, you know, for the organization to leverage, you know, you know, not, not push down on innovation.

How do we have, again, as we said, responsible usage, you know, of AI in the organization? The reason we put it into three categories is being a healthcare organization, as you could imagine, there's different sensitivity and different ways you need to approach AI, especially with clinical-

Mm-hmm

... you know, and anything that has to do with clinical decision support and, um, anything that's p- in that patient care arena.

Uh, we have operational activities like clinical operation, uh, side of things and business operation side of things.

Those are easier to put into different categories of how do we approach them.

Right.

As I said, our, our biggest change was- Really putting more guardrails around how acceptable use.

We, we then started targeting different things.

So some of the different game changers, uh, we talked about, we've implemented and we've opened up our first primary care clinic this, this past year.