Why Your Clinic Needs a Second Brain | GYC Podcast 382

And not to put too much of an emphasis on it, but it is one of those tools ultimately to help get an outcome.

And that outcome is how can you empower more of your team to take the reins, especially in your absence? Bec, you just...

talked about going on a five-week international holiday and being able to have the team continue to run the business despite some turbulence, of course.

You had a couple of resignations, which we spoke to, and how you quickly turned that around.

But one of the key things in being able to allow you to step back, whether that's the clinic owner that's looking to just take a half day a week or a full day a week or work remotely or step into a new role as clinic owner rather than clinician, They need to be able to have good systems in place.

And what we find is that there's a couple of scenarios.

The clinic owner that goes, everything's kind of in my head.

The clinic owner that goes, I've got a version of these things, but they're scattered.

Maybe they're out of date.

Maybe there's duplicates and there's no real source of truth.

And then the clinic owner that says, I've got everything.

It's super organized, but my team don't use it.

And maybe they fit in one of those three brackets broadly.

I kind of want to touch on all of those areas.

And notably, the conversation that I was having with a member just the other day was, I've got all this stuff, but I need to organize it and make it super accessible to my team so that they ultimately use it.

Stop coming to me to ask all these questions that I've already answered.

They've already documented how to do these things, especially the clinical ones, how to treat these certain conditions, how to run a new patient consult, how to run the follow-up consult, so on and so forth.

So when you get posed with that question from a clinic owner that says, where do I start? I've got something documented, but where should I start? Is it clinical systems? Is it finance systems? Is it reception systems? How do you help them navigate from what feels like an overwhelming point and everything's a possibility and opportunity?

That's a great question.

And I guess it was the exact question I asked myself before diving into Ali.

And the really great thing that I learned about Ali when we decided to go with this platform was that there was a whole lot in there already built.

And that momentum that that gave us meant that we weren't starting with a blank page.

I'm the type of person that cannot start with a blank piece of paper in front of me.

I need some guidance to go, okay, this is great.

And then some momentum where I'm like, oh, now I want to add this to Ali and this to Ali.