Sep 3, 2026 · 37 min · 11 segments
In this episode of Enterprise Alchemists, Dominic Wellington and Jeremiah Stone are joined by Aleks Memca, founder and managing partner of IWConnect — a SnapLogic partner and technology consultancy…
Jeremiah StoneHost
Dominic WellingtonHostWe also have geopolitical issues that some European companies are very afraid of just using US-based technology.
But as a company, the services side is obviously changing because now the expectation from a client perspective has changed.
Once you get the kind of console of any of the agents, you think that the world is at your fingertips and now you can do whatever you want to.
But the reality is that businesses don't change that easily and it's not that easy.
So part of what we've done to adapt is we are bringing in, along with our service, all our agents that we have developed and we are blending that.
So to your earlier point, you augment the service with some work, but Naturally, we've been doing that for a little while.
We have other products that we were bringing to the table and using that as a leverage and extra value for the customer.
So now we are mimicking that with agents that simply enhance, whether that's if we're doing application development, or we'll bring in some frameworks that help us push through that a little bit easier, or if you're just testing.
What frameworks can we bring in that agentically can generate the extra value? If we're doing support, what else can we do around support that maybe collects information and monitors an environment rather than just human beings? There's a myriad of ways that we have adapted our services so that when we approach a customer, one, they can rely on us for our experience.
Two, we can tell them that we know the AI world as it's developing, as it changes, so that we can advise them on it.
And that helps a lot because it creates a level of confidence with customers that allows them to see
We also have geopolitical issues that some European companies are very afraid of just using US-based technology.
But as a company, the services side is obviously changing because now the expectation from a client perspective has changed.
Once you get the kind of console of any of the agents, you think that the world is at your fingertips and now you can do whatever you want to.
But the reality is that businesses don't change that easily and it's not that easy.
So part of what we've done to adapt is we are bringing in, along with our service, all our agents that we have developed and we are blending that.
So to your earlier point, you augment the service with some work, but Naturally, we've been doing that for a little while.
We have other products that we were bringing to the table and using that as a leverage and extra value for the customer.
So now we are mimicking that with agents that simply enhance, whether that's if we're doing application development, or we'll bring in some frameworks that help us push through that a little bit easier, or if you're just testing.
What frameworks can we bring in that agentically can generate the extra value? If we're doing support, what else can we do around support that maybe collects information and monitors an environment rather than just human beings? There's a myriad of ways that we have adapted our services so that when we approach a customer, one, they can rely on us for our experience.
Two, we can tell them that we know the AI world as it's developing, as it changes, so that we can advise them on it.
And that helps a lot because it creates a level of confidence with customers that allows them to see
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