Jul 7, 2026 · 38 min · 11 segments
If you have ever wondered whether you are ready to grow, this conversation is for you. Frances of Moose Jaw Psychology shares how a solo practice she opened the month before the pandemic grew, almost…
Frances Hammel-KampusGuest
Lisa CatalloHost
And now I'm going to go into private practice and bam, here's a pandemic to get your feet wet.
And I think honestly, when you're in it, and I don't know if others maybe find this as well, but when you're in it, you just kind of figure it out, you know, like we feel what you feel, but you also just kind of like fly the plane, right? You kind of take it in and problem solve, you know, I tend to be really task oriented.
So a stressor or a problem comes in and you kind of go, okay, what's next? And so I think sometimes that can be a benefit because it just keeps us moving forward rather than getting stuck.
But yeah, you know, when you stop and think about it, You know, it's not overly comfortable for sure.

What has helped you improve? I'm going to ask you how to define who you are as a leader, because usually I start with that question.

But what has helped morph you into a leader? Were you a leader before you went into private practice? Or has that been something you've stepped into?
So I would say that my like my overall personality is has usually been the one to kind of take charge, you know, in school for working on a group project, you know, I usually end up You know, whether it's helpful or not, I end up being the person that's, you know, organizing who's doing what and whatever.
how all of the different pressures and temperatures that you experience as a leader do kind of morph you into the way that you do end up leading.
And so as a leader, I would say that I've really had to, as most of us probably have, straddle that line between clinical and business.
How do we bridge between what we're doing clinically with our clients who are essentially customers And the business side, and when you think about the people aspect of it, our clinicians who are working with us, they're also kind of like our customers, right? Like we want to be of service in such a way that we can create sort of this community or this container for awesome things to happen, whether it's for the clinicians as they're expanding themselves professionally, as they're showing up for their clients.
And also from that clinical perspective, I mean, myself, I'm still in the clinical seat as a clinician.

And now I'm going to go into private practice and bam, here's a pandemic to get your feet wet.
And I think honestly, when you're in it, and I don't know if others maybe find this as well, but when you're in it, you just kind of figure it out, you know, like we feel what you feel, but you also just kind of like fly the plane, right? You kind of take it in and problem solve, you know, I tend to be really task oriented.
So a stressor or a problem comes in and you kind of go, okay, what's next? And so I think sometimes that can be a benefit because it just keeps us moving forward rather than getting stuck.
But yeah, you know, when you stop and think about it, You know, it's not overly comfortable for sure.

What has helped you improve? I'm going to ask you how to define who you are as a leader, because usually I start with that question.

But what has helped morph you into a leader? Were you a leader before you went into private practice? Or has that been something you've stepped into?
So I would say that my like my overall personality is has usually been the one to kind of take charge, you know, in school for working on a group project, you know, I usually end up You know, whether it's helpful or not, I end up being the person that's, you know, organizing who's doing what and whatever.
how all of the different pressures and temperatures that you experience as a leader do kind of morph you into the way that you do end up leading.
And so as a leader, I would say that I've really had to, as most of us probably have, straddle that line between clinical and business.
How do we bridge between what we're doing clinically with our clients who are essentially customers And the business side, and when you think about the people aspect of it, our clinicians who are working with us, they're also kind of like our customers, right? Like we want to be of service in such a way that we can create sort of this community or this container for awesome things to happen, whether it's for the clinicians as they're expanding themselves professionally, as they're showing up for their clients.
And also from that clinical perspective, I mean, myself, I'm still in the clinical seat as a clinician.
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