Should You Think Twice Before Implementing AI & Agentic Workflows?

AI agents and automated workflows are being pitched as the obvious next step for almost every business. But should they be? In this episode, we look at the other side of the AI automation conversation: where agentic workflows can create genuine leverage, where they can introduce unnecessary complexity, and why automating a bad process rarely makes it a better one. We explore the questions businesses should be asking before introducing AI into their operations, from whether a workflow actually needs automating to where human judgement, context and accountability still matter. The goal isn’t to argue against AI. It’s to use it more intelligently. Because the best use of AI isn’t necessarily replacing as much human work as possible. It’s identifying where machines can do the repetitive digging while people stay responsible for the thinking, decisions and relationships. If you’re considering AI agents, workflow automation or a wider AI transformation inside your business, this episode should give you a useful framework for deciding what to automate, what not to automate, and what to fix first.