Cyber Insurance News & Information Podcast
Oct 13, 2026 · 1 hr 4 min · 15 segments
Think like a criminal. Act like an angel. Twenty-six years in cybersecurity led Jonathan Palmer, CEO of CDL Cyber Intelligence, to that motto. Criminals case a target before they strike. Palmer…
Back in May, I was at an InsurTech conference, and A gentleman in the crowd at one of the sort of talks I was attending used the phrase, not all friction is bad friction, right? We started discussing about the speed of the internet, efficiency, you know, Jobs is famous for his friction-free iTunes store.
And we're now in a situation where, you know, double-checking that someone did in fact change their bank account for that 50,000 pound invoice to be sent to all these things.
And even in your personal life, anything makes you think that you should get rid of money faster than makes you comfortable.
You know, and I again, I think that one of the things that we're you know, inclined to do is get things done quickly, click, send, read, reply.
And this is, you know, again, back to your point about the human condition, the way we are, we are maximizers, right? We, we, we seek efficiency.
We, we, uh, you know, from the first time we realized a stone was better with a, maybe a fine edge on it to, to, to cut up some meat, we started making tools.
And I that's a bit of an aside, but maybe this is our our public safety message about the fact that, you know, if you're a boss and someone's slow to do something and then the reason is because they thought it was a fraudulent email or they were being duped by some kind of phishing attempt.
maybe that's a time to, uh, as, as I said earlier, make a cup of tea and, and, uh, realize that, uh, you know, 60 seconds or three minutes is not that long.
So just, just, uh, just on that, Martin, I mean, Obviously, you see, we've seen some horror stories where email communications get intercepted as well.
And maybe just picking up the phone and speaking to that person to say, do you really want me to do that? There was a small yoga business near where I live in southwest London.
And yeah, and she was transferring, the executive assistant was transferring the owner's money out of the bank account, thinking that she'd been asked.
And I've seen then equally at the other end of the scale, I've seen, shall we say, very large companies where the CEO and CFO sit almost desk to desk going, I've just done that transfer for you.
And it's just taking a pause, as you said, just to go, well, actually, is that really what's required of me? Is that what I've done every time as things change? And some companies are very good at just putting those checks and balances.
Back in May, I was at an InsurTech conference, and A gentleman in the crowd at one of the sort of talks I was attending used the phrase, not all friction is bad friction, right? We started discussing about the speed of the internet, efficiency, you know, Jobs is famous for his friction-free iTunes store.
And we're now in a situation where, you know, double-checking that someone did in fact change their bank account for that 50,000 pound invoice to be sent to all these things.
And even in your personal life, anything makes you think that you should get rid of money faster than makes you comfortable.
You know, and I again, I think that one of the things that we're you know, inclined to do is get things done quickly, click, send, read, reply.
And this is, you know, again, back to your point about the human condition, the way we are, we are maximizers, right? We, we, we seek efficiency.
We, we, uh, you know, from the first time we realized a stone was better with a, maybe a fine edge on it to, to, to cut up some meat, we started making tools.
And I that's a bit of an aside, but maybe this is our our public safety message about the fact that, you know, if you're a boss and someone's slow to do something and then the reason is because they thought it was a fraudulent email or they were being duped by some kind of phishing attempt.
maybe that's a time to, uh, as, as I said earlier, make a cup of tea and, and, uh, realize that, uh, you know, 60 seconds or three minutes is not that long.
So just, just, uh, just on that, Martin, I mean, Obviously, you see, we've seen some horror stories where email communications get intercepted as well.
And maybe just picking up the phone and speaking to that person to say, do you really want me to do that? There was a small yoga business near where I live in southwest London.
And yeah, and she was transferring, the executive assistant was transferring the owner's money out of the bank account, thinking that she'd been asked.
And I've seen then equally at the other end of the scale, I've seen, shall we say, very large companies where the CEO and CFO sit almost desk to desk going, I've just done that transfer for you.
And it's just taking a pause, as you said, just to go, well, actually, is that really what's required of me? Is that what I've done every time as things change? And some companies are very good at just putting those checks and balances.
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