Oct 20, 2026 · 22 min · 8 segments
Longmont is one of Colorado's most recognized civic innovators - its community-owned NextLight fiber network made it the state's first gigabit city. That same forward-leaning culture shows up inside…
Noam ReiningerHostRob LloydHostSo it's top of mind that there are different levels of citizens that access our online portal or contractors or builders, external people to the external residents.
With major change and major retirements in our knowledge base, it's important that we keep that knowledge base very well structured, update our code accordingly to match other cities around Colorado, and also incentivize builders coming into the city and developing the way that they see fit i think it's also a huge point to make sure that not just the important builders or developers are served well and efficiently but the mom and pop shops and the contractors that don't really want to deal with the process or computers in general uh But we have a goal in mind of becoming more efficient, becoming faster without increasing staff or budget costs.
The very best cities, counties, states have this amazing ability to put together the leadership, someone who's really strong functionally and technically, and then a team that just wants to improve effectively.
So you're kind of proving the point also of that deep expertise and working directly with departments to build the workflows that they need and seeing the experience on the other end.
Tell us, what's the difference that you see on that kind of internal ownership and how it makes a city more effective to improve and expand its permitting processes versus less?
There was major players in the city that had the vision of becoming a bit more organized and stable long-term.
They developed the system switch from Permits Plus to Acela and they were key in structuring what we have today.
But it's been very, very helpful that we had leadership in place and the support of IT to help us along that path.
But going forward, yes, we want to be able to structure our our database our warehouses our external document storage our permit access our open records requests all together and make it more seamless uh for everyone in the city and that works for the city um there's a lot of internal reporting that happens there's a lot of external reports that get sent out.
So it's top of mind that there are different levels of citizens that access our online portal or contractors or builders, external people to the external residents.
With major change and major retirements in our knowledge base, it's important that we keep that knowledge base very well structured, update our code accordingly to match other cities around Colorado, and also incentivize builders coming into the city and developing the way that they see fit i think it's also a huge point to make sure that not just the important builders or developers are served well and efficiently but the mom and pop shops and the contractors that don't really want to deal with the process or computers in general uh But we have a goal in mind of becoming more efficient, becoming faster without increasing staff or budget costs.
The very best cities, counties, states have this amazing ability to put together the leadership, someone who's really strong functionally and technically, and then a team that just wants to improve effectively.
So you're kind of proving the point also of that deep expertise and working directly with departments to build the workflows that they need and seeing the experience on the other end.
Tell us, what's the difference that you see on that kind of internal ownership and how it makes a city more effective to improve and expand its permitting processes versus less?
There was major players in the city that had the vision of becoming a bit more organized and stable long-term.
They developed the system switch from Permits Plus to Acela and they were key in structuring what we have today.
But it's been very, very helpful that we had leadership in place and the support of IT to help us along that path.
But going forward, yes, we want to be able to structure our our database our warehouses our external document storage our permit access our open records requests all together and make it more seamless uh for everyone in the city and that works for the city um there's a lot of internal reporting that happens there's a lot of external reports that get sent out.
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