Episode 285 - Bad Reviews Can Lead To Better Practices With Brett Hunziker

Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet **360 Payments**, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With **360 Payments**, you get everything integrated into a single, sleek digital platform. Simplify payments. Streamline operations. **Check out** 360payments.com **today!** In this episode, the conversation focused on real-world challenges faced by shop owners and technicians, including the complexities of managing customer expectations and navigating negative reviews. One concept discussed was the need for transparent diagnostic processes and detailed communication, especially when customers question pricing or feel they already know the issue with their vehicles. A key theme that emerged was the importance of accurate shop management—covering everything from parts inventory to internal controls in software like Shop-Ware—to ensure profitability and reduce clerical errors. 00:00 Out-of-province vehicle inspections 06:53 Florida driver's license language law 15:54 Construction mistake with leaning structure 16:42 Visiting the 9/11 Memorial Museum 23:08 Challenges of Replacing Headlights 27:58 Car repair frustration and miscommunication 32:35 Discussing diagnostic trouble codes 37:32 Introducing Whisperflow for Note-Taking 47:24 Customer dissatisfaction with tire pricing 50:29 Dealer pricing and customer experiences 56:11 Adjusting labor rates and pay structure 01:01:02 Evaluating Business Efficiency and Labor 01:09:15 Old machinist's inventory strategy 01:09:52 Buying and selling steel