Sep 8, 2026 · 34 min · 8 segments
In this episode of Bridgescast, host Scott Ballard-Ridley is joined by Meera Shah who shares her own experience of blood cancer, and Vicki Barrett a Physiotherapist in a community oncology and…
Vicki BarrettGuest
Meera ShahGuest
Scott Ballard-RidleyHostAnd Vicky, I know this is something that you and your team have been trying to do through some of your, um, like telephone assessments and stuff-
... as well, isn't it? Are you able to kind of speak to, to that and how you've tried to introduce bridges in some of that work?
I- I think that has been a really significant part of the sustainability work for us-
in, in taking that initial contact with someone, that initial information gathering.
Um, and we use electronic patient records, so it is all, you know, on the screen and on a-
And, and actually f- f- framing really that, the way that we ask those questions and the way that we lead and guide that discussion through bridges language and through-
So really trying to, um, that because it's the initial information gathering, frame it around that, starting with the person's story and what matters most.
Um, and, and I think because that's then, it's, it's on the system, it's what we're using, it guides everyone in the team, it guides new members of the team, it guides students to use that language and to use those questions.
And then it really s- it really sets the tone for that relationship with that person as well.
Um, so changing the documentation that we're using and using bridges language to guide how we gather information has, has been a really key part of the, that sustainability for us, certainly.
And, and Mira, you've kind of spoken a bit about what this feels like for you as a, as somebody on the receiving end of some of that.
But, you know, uh, like what does it feel like when you have, uh, kind of see a clinician that you've never met before, but they know some of that information about you already?
Um, one really great example was when I saw a new consultant in a different specialty as a one-off, and he, you know, he said to me, he said, "Look, I've been given this information about your history and the treatment you've had.
Um, but just tell me in your own words." And he said, "I know you're used to doing this, but it just is really helpful.
And Vicky, I know this is something that you and your team have been trying to do through some of your, um, like telephone assessments and stuff-
... as well, isn't it? Are you able to kind of speak to, to that and how you've tried to introduce bridges in some of that work?
I- I think that has been a really significant part of the sustainability work for us-
in, in taking that initial contact with someone, that initial information gathering.
Um, and we use electronic patient records, so it is all, you know, on the screen and on a-
And, and actually f- f- framing really that, the way that we ask those questions and the way that we lead and guide that discussion through bridges language and through-
So really trying to, um, that because it's the initial information gathering, frame it around that, starting with the person's story and what matters most.
Um, and, and I think because that's then, it's, it's on the system, it's what we're using, it guides everyone in the team, it guides new members of the team, it guides students to use that language and to use those questions.
And then it really s- it really sets the tone for that relationship with that person as well.
Um, so changing the documentation that we're using and using bridges language to guide how we gather information has, has been a really key part of the, that sustainability for us, certainly.
And, and Mira, you've kind of spoken a bit about what this feels like for you as a, as somebody on the receiving end of some of that.
But, you know, uh, like what does it feel like when you have, uh, kind of see a clinician that you've never met before, but they know some of that information about you already?
Um, one really great example was when I saw a new consultant in a different specialty as a one-off, and he, you know, he said to me, he said, "Look, I've been given this information about your history and the treatment you've had.
Um, but just tell me in your own words." And he said, "I know you're used to doing this, but it just is really helpful.
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