Jun 10, 2026 · 27 min · 10 segments
Ben Chance of Early Warning Services, the bank‑owned company that provides fraud detection services and operates the Zelle network, joins host Paul Benda on this edition of the ABA Fraudcast to talk…
Ben ChanceGuest
Paul BendaHost
So yeah, you guys are the company behind the curtain that makes a lot of the money move, a lot of the fraud capabilities move.
But the really neat thing is I think you guys were the first payment app that allowed you to confirm the name of the payee.
And I will say that that gave me a lot of confidence faith that I was, you know, once I put that phone number in, when it comes up and says, this is the name on that account, uh, that said, I'm actually sending it to the right place.
And it's really important as we thought about the design of the network and as my predecessors thought about the design of the network, it needed to be designed with the thought of security in mind, inherent inside of that.
So the Zelle network, like you said, is very different than other payment networks because it directly connects one consumer bank account with another consumer bank account.
And the benefit we have behind that, of course, is we can rely on the bank verified data associated with that account opening.
So the KYC, AML, BSA, the laundry list of verifications that happen associated with account opening, we know the name of both that sender and the receiver.
So as a sender, you can enter that phone number, enter that email address, and we can bring back that verified identity at that receiving bank back to you as the sender.
Certainly I want to know where my money's going and get a confirmation that my money's going to the right place.
And then the flip side, if I'm trying to play Paul, you know, and it comes back as Ben, well, I know instantly, like maybe I've miskeyed something or maybe I'm not actually dealing with who I think I'm dealing with right now.
So yeah, you guys are the company behind the curtain that makes a lot of the money move, a lot of the fraud capabilities move.
But the really neat thing is I think you guys were the first payment app that allowed you to confirm the name of the payee.
And I will say that that gave me a lot of confidence faith that I was, you know, once I put that phone number in, when it comes up and says, this is the name on that account, uh, that said, I'm actually sending it to the right place.
And it's really important as we thought about the design of the network and as my predecessors thought about the design of the network, it needed to be designed with the thought of security in mind, inherent inside of that.
So the Zelle network, like you said, is very different than other payment networks because it directly connects one consumer bank account with another consumer bank account.
And the benefit we have behind that, of course, is we can rely on the bank verified data associated with that account opening.
So the KYC, AML, BSA, the laundry list of verifications that happen associated with account opening, we know the name of both that sender and the receiver.
So as a sender, you can enter that phone number, enter that email address, and we can bring back that verified identity at that receiving bank back to you as the sender.
Certainly I want to know where my money's going and get a confirmation that my money's going to the right place.
And then the flip side, if I'm trying to play Paul, you know, and it comes back as Ben, well, I know instantly, like maybe I've miskeyed something or maybe I'm not actually dealing with who I think I'm dealing with right now.
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