
Ben Chance
General Manager of Identity and Payments Risk at Early Warning Services, the bank-owned company behind Zelle and fraud detection services.
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Jun 10, 2026
The challenge of synthetic identity
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Paul BendaHOST
So I want to hear about how did you come up with the name Certos for these things? And what is that? How is that going to impact people and banks?

Ben ChanceGUEST
As a fraud guy who likes to think about machine learning and model validation, it was good for me to get out of my shell and work with the marketing team for a while.

Ben ChanceGUEST
One of the reasons that we needed to rebrand is we were in the middle of rethinking our entire product suite and how we go to market with our product suite.

Ben ChanceGUEST
And what we recognized in the industry was there was an opportunity to think about fraud differently than how we had in the past, maybe drive the industry to think about fraud a little differently than how the industry has thought about in the past.

Paul BendaHOST
what mobile service they have, and how do we share that kind of thing? So how are you overcoming some of those challenges with sharing across different sectors and what needs to be done and what more can be done, I guess is the question to you all.