
Alex Flather
Group Head of Strategic Claims at Munich Re Specialty; Co-Chair of LMA NexGen Claims Leadership Group
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Jun 15, 2026
AI in Claims: Exploring the NexGen Survey Findings
14:08
14:15
14:22
14:32
14:39
22:33

Daniel CambageGUEST
However, it's certainly a tool that we can use to get to that point in time.

Alex FlatherGUEST
I think if you change the question of should AI ever help you make a claim decision, that might be slightly different.

Alex FlatherGUEST
But I think, as Dan said, do our policyholders expect the decision on their claims to be made by a tool and not an adjuster? I think that would kind of be a way to think about it as well.

Alex FlatherGUEST
And they're very surprised if a sort of AI tool made a decision on a specialty claim.

Alex FlatherGUEST
Picking back, Lorraine, to what you said about accuracy and confidentiality, just taking those separately.
8 MINS LATER

Emma WatlingGUEST
I think we always feel that we're perhaps the last department that's thought of, but I'm hoping that we will be included in the conversation when it comes to AI.