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Alex Flather

Alex Flather

Group Head of Strategic Claims at Munich Re Specialty; Co-Chair of LMA NexGen Claims Leadership Group

Jun 15, 2026

14:08
However, it's certainly a tool that we can use to get to that point in time.
14:15
I think if you change the question of should AI ever help you make a claim decision, that might be slightly different.
14:22
But I think, as Dan said, do our policyholders expect the decision on their claims to be made by a tool and not an adjuster? I think that would kind of be a way to think about it as well.
14:32
And they're very surprised if a sort of AI tool made a decision on a specialty claim.
14:39
Picking back, Lorraine, to what you said about accuracy and confidentiality, just taking those separately.
14:43
With accuracy, this has been sort of a kind of constant drumbeat with AI.
14:49
Dan just mentioned the idea of lawyers using it inappropriately.

8 MINS LATER

22:33
I think we always feel that we're perhaps the last department that's thought of, but I'm hoping that we will be included in the conversation when it comes to AI.

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