The Workplace Communication Podcast
Sep 14, 2026 · 42 min · 11 segments
What can a Super Bowl sideline reporter teach us about making better decisions at work? Quite a bit, as it turns out. Jen Mueller has spent more than 25 years on the sidelines covering the NFL…
Jen MuellerGuestLindsay LapaquetteHostSo one of the biggest takeaways from today's conversation is that empowerment isn't simply about telling people to be more confident or to take more ownership.
As leaders, we have a role to play in creating the conditions where people can do that.
That might mean giving someone more context and more direction before asking them to make a decision.
It might mean defining exactly what success looks like, or it might mean being clear about the boundaries that they need to work with it.
And I think that Jen's reminder about the power of small actions really applies here too.
We don't always get to see the immediate impact of a conversation, a decision, a kind word, or even the way we respond when someone gets something wrong.
But those moments accumulate just like those highs that Jen was describing earlier.
They shape confidence, trust, relationships, and ultimately the culture of the team.
Are you giving the people around you enough clarity and trust to make the next call themselves? And if the answer is no, what's one small thing that you can do that you learned in this conversation today that might change that? It doesn't have to be perfect.
So one of the biggest takeaways from today's conversation is that empowerment isn't simply about telling people to be more confident or to take more ownership.
As leaders, we have a role to play in creating the conditions where people can do that.
That might mean giving someone more context and more direction before asking them to make a decision.
It might mean defining exactly what success looks like, or it might mean being clear about the boundaries that they need to work with it.
And I think that Jen's reminder about the power of small actions really applies here too.
We don't always get to see the immediate impact of a conversation, a decision, a kind word, or even the way we respond when someone gets something wrong.
But those moments accumulate just like those highs that Jen was describing earlier.
They shape confidence, trust, relationships, and ultimately the culture of the team.
Are you giving the people around you enough clarity and trust to make the next call themselves? And if the answer is no, what's one small thing that you can do that you learned in this conversation today that might change that? It doesn't have to be perfect.
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