Nov 2, 2026 · 37 min · 10 segments
The best time to make a real estate decision is before you run out of options. Charter Communications’ real estate leaders explain how top-down strategic planning, proactive portfolio management and…
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Spencer LevyHost
Carrie WaltersGuest.jpg?rev=e39e7f25c6dd4e6a8c9d23ae8e7fc8e6)
I hate to bring up the weather-related day, but when you know there's a hurricane coming, you know things are going to get bad, what do you do?
That's a great question and something that we do deal with very frequently, especially in the Southeast with our portfolio, which is a big service territory for us.
The first immediate thing we do is tracking that storm, right? So days before it's expected to make landfall, we make sure that we're galvanized as a team, that we have all core business units and elements of the business galvanized and represented so that we can talk about the preparation that's necessary.
I say this, it's fortunate, but it's unfortunate for us that we go through it a ton.
We're able to make sure that we have fuel supplies able to fuel the fleet vehicles.
Anytime you're going to have a storm, be it a snow event or a hurricane type of wind and rain event, there's going to be disruptions to the network.
So what we need to make sure that we can do is the second that something happens, if we can't prevent it, we need to make sure that our trucks can roll and get to that network to get customers back online.
And let me take a step back because what's more important is making sure that our customers and our employees are safe.
So we always block off a series of hotel rooms so that if employees need access to hotels, if they get evacuated, they don't have to worry about where to stay.
So that's a big piece of it is just making sure that everything's prepared in advance.
The business does such a good job of ensuring that we're ready to respond accordingly.
Those trucks, those drivers are ready to hit the road the second that an all clear has been given and we can get out and service the network.
I hate to bring up the weather-related day, but when you know there's a hurricane coming, you know things are going to get bad, what do you do?
That's a great question and something that we do deal with very frequently, especially in the Southeast with our portfolio, which is a big service territory for us.
The first immediate thing we do is tracking that storm, right? So days before it's expected to make landfall, we make sure that we're galvanized as a team, that we have all core business units and elements of the business galvanized and represented so that we can talk about the preparation that's necessary.
I say this, it's fortunate, but it's unfortunate for us that we go through it a ton.
We're able to make sure that we have fuel supplies able to fuel the fleet vehicles.
Anytime you're going to have a storm, be it a snow event or a hurricane type of wind and rain event, there's going to be disruptions to the network.
So what we need to make sure that we can do is the second that something happens, if we can't prevent it, we need to make sure that our trucks can roll and get to that network to get customers back online.
And let me take a step back because what's more important is making sure that our customers and our employees are safe.
So we always block off a series of hotel rooms so that if employees need access to hotels, if they get evacuated, they don't have to worry about where to stay.
So that's a big piece of it is just making sure that everything's prepared in advance.
The business does such a good job of ensuring that we're ready to respond accordingly.
Those trucks, those drivers are ready to hit the road the second that an all clear has been given and we can get out and service the network.
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