The TechTrends Podcast | Inside I&M Bank's Digital Playbook

Before leading Group Digital Business at I&M Bank, Eunice Gatama helped build Fuliza M-PESA at Safaricom — one of East Africa's most iconic digital finance products. In this episode, she joins Nick Kanali to unpack how that experience shapes her approach to digital banking, and what it takes to lead digital strategy across five markets: Kenya, Tanzania, Uganda, Rwanda, and Mauritius. We dig into I&M Bank's digital transformation - 90% of new-to-bank customers onboarding digitally, 5x growth in transactions, and where digital banking and financial inclusion are headed next in the region. More tech news on TechTrendsKE