Jun 3, 2026 · 50 min · 12 segments
She left Goldman Sachs, moved to Mozambique for a year, and came back to build one of the most distinct wellness brands in America…
Rose HamiltonHost
Shizu OkusaGuest
Now let's get deeper into one of the most important parts of apothecary, heritage.

They use it maybe as packaging, as a color palette, some borrowed credibility.

But the stronger version is when the heritage becomes a part of the operating system in the company.

How does your Japanese heritage change how apothecary behaves as a company? not just how it looks or sounds.



I think you'll, you know, Rose, I know that a lot of people are interested in Japan right now and have been to Japan.

There is this real infatuation, I think, with the culture and like how clean it is, how people are obsessed with bringing their garbage home, how people are just obsessed with the meticulousness of their individual craft.

And they could be a garbage cleaner for their entire life, but they're dedicated to their craft.

So I think about that when I think about when we build Apothecary and when we hire the team, every team member has to play a huge role in everything that we do because I can't do everything anymore.

And so when we hire, we look out for people that are, A, very open to feedback and Kaizen, i.e. they're open to that feedback to then continuously improve and iterate.

And they're okay with getting feedback in real time, not in just your six-month review or your annual review, because the only advantage that startups truly has is speed.

And so if you're not moving quick enough, you're going to lose your market share.

The only advantage I think we have is speed, which kind of goes into, again, like it goes into the Kaizen piece, but it also goes into this idea of ikigai and purpose.

Now let's get deeper into one of the most important parts of apothecary, heritage.

They use it maybe as packaging, as a color palette, some borrowed credibility.

But the stronger version is when the heritage becomes a part of the operating system in the company.

How does your Japanese heritage change how apothecary behaves as a company? not just how it looks or sounds.



I think you'll, you know, Rose, I know that a lot of people are interested in Japan right now and have been to Japan.

There is this real infatuation, I think, with the culture and like how clean it is, how people are obsessed with bringing their garbage home, how people are just obsessed with the meticulousness of their individual craft.

And they could be a garbage cleaner for their entire life, but they're dedicated to their craft.

So I think about that when I think about when we build Apothecary and when we hire the team, every team member has to play a huge role in everything that we do because I can't do everything anymore.

And so when we hire, we look out for people that are, A, very open to feedback and Kaizen, i.e. they're open to that feedback to then continuously improve and iterate.

And they're okay with getting feedback in real time, not in just your six-month review or your annual review, because the only advantage that startups truly has is speed.

And so if you're not moving quick enough, you're going to lose your market share.

The only advantage I think we have is speed, which kind of goes into, again, like it goes into the Kaizen piece, but it also goes into this idea of ikigai and purpose.
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