Jun 29, 2026 · 51 min · 11 segments
Brandi Substack --> https://substack.com/@employeeexperienceedit Brandi Copeland calls herself an accidental HR professional. She built her career end…
Brandi CopelandGuest
Dan KorusHost
It sounds like, and I want to come back to this because this is a really good thing that I want to add some follow-up questions to.
But, you know, through your journey, the role of having an excellent mentor, first of all, that was a good step, right? Like in your first job, you had a mentor who said, hey, I see your skill and I want to invest in you.
You know, you building these relationships with people and learning an industry and figuring out, you know, with with all of the pieces of the puzzle that you know, how you can deliver value to someone else to the point where when the job opened up that you wanted, you had all the pieces already.
But I think that diminishes the hard work that you put into building all these really key and special relationships that served you.
And I think people always say like, oh, if you you know, the next job is just it's who you know.
And I think that really takes away from the hard work that people put into to building relationships and to getting to know people and to giving to them without expecting anything in return.
And then having this extremely strong network that you can, you know, that that's been stress tested.
I'm wondering if I can ask you, you're very passionate about the experience that you deliver to the teams you work with, the people that you serve.
What do you believe about the experience that you deliver to other people that's special? And just kind of tell us, you know, what is your philosophy around the experience that you deliver to other people?
And people think employee experience is all the fun stuff or candidate experience is all the fun stuff.
It's all of these little moments, all the pieces of communication, the very... intentional selection of your words, making sure you have clear handoff points.
That, to me, is what creates that excellent experience to make somebody feel special.
Like, wow, I received this example, onboarding email, but this onboarding email is so detailed and so clear, I don't even have any follow-up questions.
that is a really special moment that we don't give enough credit in the experiential realm.
It sounds like, and I want to come back to this because this is a really good thing that I want to add some follow-up questions to.
But, you know, through your journey, the role of having an excellent mentor, first of all, that was a good step, right? Like in your first job, you had a mentor who said, hey, I see your skill and I want to invest in you.
You know, you building these relationships with people and learning an industry and figuring out, you know, with with all of the pieces of the puzzle that you know, how you can deliver value to someone else to the point where when the job opened up that you wanted, you had all the pieces already.
But I think that diminishes the hard work that you put into building all these really key and special relationships that served you.
And I think people always say like, oh, if you you know, the next job is just it's who you know.
And I think that really takes away from the hard work that people put into to building relationships and to getting to know people and to giving to them without expecting anything in return.
And then having this extremely strong network that you can, you know, that that's been stress tested.
I'm wondering if I can ask you, you're very passionate about the experience that you deliver to the teams you work with, the people that you serve.
What do you believe about the experience that you deliver to other people that's special? And just kind of tell us, you know, what is your philosophy around the experience that you deliver to other people?
And people think employee experience is all the fun stuff or candidate experience is all the fun stuff.
It's all of these little moments, all the pieces of communication, the very... intentional selection of your words, making sure you have clear handoff points.
That, to me, is what creates that excellent experience to make somebody feel special.
Like, wow, I received this example, onboarding email, but this onboarding email is so detailed and so clear, I don't even have any follow-up questions.
that is a really special moment that we don't give enough credit in the experiential realm.
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