Tom FergusonHost
And I think there was a really interesting implication in terms of a bunch of things that you had said that you were actually playing up a long game.

And the biggest determinant of sale is that it's very different, a story about anything, whether it's educating the customer or whether it's a new product that's an incremental improvement, something that they already do where they didn't understand that they've got to trust you.

And that's where someone like yourself has an advantage over somebody who's just turning up out of the blue.

And this is the first time anybody has ever heard of them and kind of all the rest of it.

Obviously, it's complicated, but I think we're both aligned in that we actually both think the utilities are awesome customers.
Are they? And if so, why? I jokingly say that nobody in their right mind would go to sell to utilities, right? But it's very much a joke.
And as frustrating as it might be, I think it would be very naive to think that the grass is greener.
The days of going out on the golf course and shaking hands and having to deal are maybe not dead, but they're not the same.
One of the things that I love about the water industry is the non-competitive nature of the organizations that we sell to.
And so when you think about that, once I sell to a utility or once I sell to a few utilities, They cannot wait to tell their sister utilities about the solution that they have employed and how that's improved their situation, how that's helped them with work, how that's helped them with compliance, how that's helped them with efficiency, how that's helped them.
In almost no other industry that I can think of, does the person who's made a massive improvement in their business want to go tell their direct competitors how to do it? They're going to grab onto that and they're going to keep that as trade secret and they are going to hold onto that because it gives them a pricing advantage, a profit advantage, whatever it is.
And we will be in this wonderful industry where as soon as something works, we will scream it from the hills.
That's one of the things that I love about this industry is that camaraderie amongst utilities to share the successes and the lessons learned.

And I think there was a really interesting implication in terms of a bunch of things that you had said that you were actually playing up a long game.

And the biggest determinant of sale is that it's very different, a story about anything, whether it's educating the customer or whether it's a new product that's an incremental improvement, something that they already do where they didn't understand that they've got to trust you.

And that's where someone like yourself has an advantage over somebody who's just turning up out of the blue.

And this is the first time anybody has ever heard of them and kind of all the rest of it.

Obviously, it's complicated, but I think we're both aligned in that we actually both think the utilities are awesome customers.
Are they? And if so, why? I jokingly say that nobody in their right mind would go to sell to utilities, right? But it's very much a joke.
And as frustrating as it might be, I think it would be very naive to think that the grass is greener.
The days of going out on the golf course and shaking hands and having to deal are maybe not dead, but they're not the same.
One of the things that I love about the water industry is the non-competitive nature of the organizations that we sell to.
And so when you think about that, once I sell to a utility or once I sell to a few utilities, They cannot wait to tell their sister utilities about the solution that they have employed and how that's improved their situation, how that's helped them with work, how that's helped them with compliance, how that's helped them with efficiency, how that's helped them.
In almost no other industry that I can think of, does the person who's made a massive improvement in their business want to go tell their direct competitors how to do it? They're going to grab onto that and they're going to keep that as trade secret and they are going to hold onto that because it gives them a pricing advantage, a profit advantage, whatever it is.
And we will be in this wonderful industry where as soon as something works, we will scream it from the hills.
That's one of the things that I love about this industry is that camaraderie amongst utilities to share the successes and the lessons learned.
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