Sep 16, 2026 · 27 min · 12 segments
What happens when dental referrals stop disappearing into paper, emails, and disconnected systems? Kim Diamond of Conduit joins Brian Colao and Matt McGaw to explore how AI, interoperability, and…
Kim DiamondGuest
Brian ColaoHost
Matt McGaughHost
And then we are obviously the specialist is where we believe the real value is, right? So they're gonna be able to see basically every referral from every GP.
There's different uses for it, but basically it will link up GP referrals to specialists and you'll be able to track those referrals and you'll be able to have reports sort of at your disposal that will tell you how many referrals and probably what the dollar amount is or how much business it is.
So we'll have a dashboard in there and you'll be able to track referrals, your top referring, your procedures, who's stopped referring.
And if you think about kind of dashboards and information, everything that we have is a live update.
So for example, if you sent a referral right now, The specialist or the outbound person will be able to get that immediately and be notified immediately.
So it's a live tracking system as well on top of the dashboards and on top of all the metrics you would need to kind of basically manage your referrals, your revenue, open schedule, things like that.
But now that referral will go directly to the specialist and the specialist can call the patient on their own and follow up if I'm understanding correctly.
And you know, if we wait for the patient, we know that the patient may or may not ever call.
And like I said before, the biggest impact that I could see is that we're closing the referral loop.
And then we are obviously the specialist is where we believe the real value is, right? So they're gonna be able to see basically every referral from every GP.
There's different uses for it, but basically it will link up GP referrals to specialists and you'll be able to track those referrals and you'll be able to have reports sort of at your disposal that will tell you how many referrals and probably what the dollar amount is or how much business it is.
So we'll have a dashboard in there and you'll be able to track referrals, your top referring, your procedures, who's stopped referring.
And if you think about kind of dashboards and information, everything that we have is a live update.
So for example, if you sent a referral right now, The specialist or the outbound person will be able to get that immediately and be notified immediately.
So it's a live tracking system as well on top of the dashboards and on top of all the metrics you would need to kind of basically manage your referrals, your revenue, open schedule, things like that.
But now that referral will go directly to the specialist and the specialist can call the patient on their own and follow up if I'm understanding correctly.
And you know, if we wait for the patient, we know that the patient may or may not ever call.
And like I said before, the biggest impact that I could see is that we're closing the referral loop.
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