Oct 3, 2026 · 19 min · 8 segments
On this week's episode of *The Digital Access Show*, we have Hanah from Care Done Differently. Hanah is a support worker who primarily works with young people and adults with disability and mental…
Narelle WrightHostthink it was like we like when i met you obviously we had a discussion um and then it was also like i found not even just from my website but other websites that i've accessed it's like you're going in and you're searching for stuff like like where's the intake how do i sign up with this company and And then you've got to click for the little tabs at the top and it takes you, say, five minutes to find where you've got to be.
Whereas with our new website, it's straight from top to bottom.
You just scroll up and down.
Everything's there.
You don't have to click a tab to find another tab to get to where you need to be.
What else makes the difference, do you think, for your clients and potential clients?
It comes easily read.
Like it's not like paragraphs and paragraphs of writing.
It's just like this brief statement piece that says this is what we do, this is how we do it and this is where we are.
Which
it? Yeah, like people with like intellectual ASD, any sort of like if they've got like learning difficulties, they might say be like dyslexic and can't just read lots of information.
It just stands out.
They've got the key information that they need.
They don't need to sort of have a whole plethora of stuff that's not relevant to them.
And that's a big thing, isn't it? Because I don't think people really get that a website is just the introduction to the company.
I know for me, one of the things in doing your website was I Me using screen readers, I could get around it so easily, find what I needed, keep going.
And especially with like I like on our new website the intake process, like it downloads the form for them and they have it right there.
It's not sort of like this click and tab option where they have to drop tabs down and then search for what they need.
Everything's there in that PDF format for them.
think it was like we like when i met you obviously we had a discussion um and then it was also like i found not even just from my website but other websites that i've accessed it's like you're going in and you're searching for stuff like like where's the intake how do i sign up with this company and And then you've got to click for the little tabs at the top and it takes you, say, five minutes to find where you've got to be.
Whereas with our new website, it's straight from top to bottom.
You just scroll up and down.
Everything's there.
You don't have to click a tab to find another tab to get to where you need to be.
What else makes the difference, do you think, for your clients and potential clients?
It comes easily read.
Like it's not like paragraphs and paragraphs of writing.
It's just like this brief statement piece that says this is what we do, this is how we do it and this is where we are.
Which
it? Yeah, like people with like intellectual ASD, any sort of like if they've got like learning difficulties, they might say be like dyslexic and can't just read lots of information.
It just stands out.
They've got the key information that they need.
They don't need to sort of have a whole plethora of stuff that's not relevant to them.
And that's a big thing, isn't it? Because I don't think people really get that a website is just the introduction to the company.
I know for me, one of the things in doing your website was I Me using screen readers, I could get around it so easily, find what I needed, keep going.
And especially with like I like on our new website the intake process, like it downloads the form for them and they have it right there.
It's not sort of like this click and tab option where they have to drop tabs down and then search for what they need.
Everything's there in that PDF format for them.
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