Oct 21, 2026 · 46 min · 14 segments
**About Stephen Kaupp:** As Valiant's COO, Stephen applies his passion for business and all of the operational aspects that produce positive outcomes for our clients and ourselves. Stephen joined…
So when you think about these things, what are the ones that are the most important? time-consuming of these these they i wasn't to say like every business has these needs but but like the one you find to be like hey this always is messed up everywhere i start looking
yeah i mean the evolution of a lot of things in the back office right so uh i've I am old enough to say that I worked in businesses that someone pulled out a big giant checkbook and wrote checks and put them in a stamped envelope.
And when COVID hit, obviously, like most businesses, especially here in New York, we took a little break from being in the office.
Checks now, again, had evolved from the old school checkbook to throwing them in the printer and printing them from QuickBooks.
But they still went in an envelope and they still got a stamp and they went out.
And those checks are buried somewhere in this office, but they never got used one single day after we returned in late 2020, early 2021.
And we switched everything over to a company called Build.com, which a lot of people are familiar with.
And that allows you to pay your vendors and other items directly through a portal online.
In a lot of cases, they actually print that check now for you and put it in an envelope and mail it out to you.
And so, you know, that's one of the things that changed and evolved, you know, and then you go to, you know, payment processing, you know, when there's payment processing.
It, you know, goes from, you know, still someone... calling you up probably you know i when we when i first got here there was still a credit card machine on desk and someone could call in yeah what's the credit card information key it
here's a link fill it out yourself pay for it you know so much more 10 years of evolution.
I mean, I think that was a credit card thing when we when you first start working with the here with us help working, sort of maturing the business.
So when you think about these things, what are the ones that are the most important? time-consuming of these these they i wasn't to say like every business has these needs but but like the one you find to be like hey this always is messed up everywhere i start looking
yeah i mean the evolution of a lot of things in the back office right so uh i've I am old enough to say that I worked in businesses that someone pulled out a big giant checkbook and wrote checks and put them in a stamped envelope.
And when COVID hit, obviously, like most businesses, especially here in New York, we took a little break from being in the office.
Checks now, again, had evolved from the old school checkbook to throwing them in the printer and printing them from QuickBooks.
But they still went in an envelope and they still got a stamp and they went out.
And those checks are buried somewhere in this office, but they never got used one single day after we returned in late 2020, early 2021.
And we switched everything over to a company called Build.com, which a lot of people are familiar with.
And that allows you to pay your vendors and other items directly through a portal online.
In a lot of cases, they actually print that check now for you and put it in an envelope and mail it out to you.
And so, you know, that's one of the things that changed and evolved, you know, and then you go to, you know, payment processing, you know, when there's payment processing.
It, you know, goes from, you know, still someone... calling you up probably you know i when we when i first got here there was still a credit card machine on desk and someone could call in yeah what's the credit card information key it
here's a link fill it out yourself pay for it you know so much more 10 years of evolution.
I mean, I think that was a credit card thing when we when you first start working with the here with us help working, sort of maturing the business.
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