Episode 111: Inside the Superyacht World: Megayacht Purser Erin Pickering on Yacht Life, Below Deck & Steven Spielberg

Okay, so you've landed back on earth, as it were.

It's true.

What did

you do then and why? When I was coming home every two months, I started to find in Australia particularly, and I had the comparison of Europe and America and the Caribbean and also Asian countries as well, that our customer service levels were plummeting.

Yet the cost of everything was near on doubling.

And having given seven star service to some of the world's most influential people, I just felt like it's not that hard.

Where are we going wrong here? And a big part of the problem which a lot of people will say is the new generation can't find good staff anymore, no one wants to work, blah, blah, blah.

And I don't completely disagree with that statement, but I feel like we're missing something still.

I don't think we're doing enough from an onboarding perspective The government also make it very hard for business owners today.

They build a new restaurant that used to be able to do a fit out for $150,000 to $200,000.

And now you'd be lucky to get things for under a million.

And so the second their doors need to open, they're losing money.

And I understand those.

I don't understand those pressures from having done it myself, but I can completely empathize.

So I just thought, I really want to do something to make a difference.

And I really want to close that gap because I'd experienced not only delivered, but I'd also experienced some of the best customer service around the world myself.

And admittedly, yes, in Asian countries that the labor is a hell of a lot cheaper, but I just still feel like we can do something to better it here.

I know a lot of people, the cost of living is it makes it difficult to be able to go to dinner sometimes three times a week or go on a holiday two times a year.

So those experiences are lowering for Australian families.

So therefore, the time that you do it, it needs to be even better again because you've saved for that time.

So it's sad for everybody involved.

And that's why I created Hollystone, which is a hospitality consulting business.

I have consulted to other businesses around business development structure procedures, because that's what I live and breathe and have done on yachts for the last 10 years.

But Yeah, that's what I'm trying to do.

I'm trying to be the link between directors and staff for both of them, get down on the staff's level and help them understand, listen, I know what you want, but to get closer to that goal, this is what the company wants and really trying to be the cohesion between the two.