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Erin Pickering

Erin Pickering

Ex-superyacht purser (MY Mogambo) turned hospitality entrepreneur; founder and Managing Director of customer experience consultancy Holystone on the Gold Coast, Australia, and co-host of SHFT Pod.

Sep 16, 2026

27:30
On that with the team and managing the team that super yacht teams are kind of constantly on, aren't they? How did you manage that pressure, those long hours, those emotional demands with the team? Did you have some
27:46
techniques or anything that you used for that? I'm a very empathetic person, but I'm fair and I'm firm.
27:56
And for me it's about I will do anything for anyone provided they're also willing to do the same for themselves.
28:04
So I'm the first person to help any member of my team.
28:10
And it's important to note if you have someone underneath you that's really responsible for getting the job done, when you want to help asking, where can I help you? I feel a lot of directors these days or managers will come in and say, you need help.
28:27
I'm going to do this and you go there.
28:28
And that's not helping.

11 MINS LATER

39:03
What did
27:30
On that with the team and managing the team that super yacht teams are kind of constantly on, aren't they? How did you manage that pressure, those long hours, those emotional demands with the team? Did you have some
27:46
techniques or anything that you used for that? I'm a very empathetic person, but I'm fair and I'm firm.
27:56
And for me it's about I will do anything for anyone provided they're also willing to do the same for themselves.
28:04
So I'm the first person to help any member of my team.
28:10
And it's important to note if you have someone underneath you that's really responsible for getting the job done, when you want to help asking, where can I help you? I feel a lot of directors these days or managers will come in and say, you need help.
28:27
I'm going to do this and you go there.
28:28
And that's not helping.

11 MINS LATER

39:03
What did

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