Episode 111: Inside the Superyacht World: Megayacht Purser Erin Pickering on Yacht Life, Below Deck & Steven Spielberg

Yeah.

On that with the team and managing the team that super yacht teams are kind of constantly on, aren't they? How did you manage that pressure, those long hours, those emotional demands with the team? Did you have some

techniques or anything that you used for that? I'm a very empathetic person, but I'm fair and I'm firm.

And for me it's about I will do anything for anyone provided they're also willing to do the same for themselves.

So I'm the first person to help any member of my team.

And it's important to note if you have someone underneath you that's really responsible for getting the job done, when you want to help asking, where can I help you? I feel a lot of directors these days or managers will come in and say, you need help.

I'm going to do this and you go there.

And that's not helping.

It's also for me, I think, again, starting on a smaller boat, I've always really appreciated what other departments do.

So I'd always do sneaky little treats for the engineers and write them notes to say thanks for my hot shower.

And I think that's a big part of boats that people enjoy.

Don't recognize.

It's just like I'm in the interior.

I have to make the interior right.

And that's really all that matters for me.

But it's the meals.

It's the hot showers.

It's the flushable toilets.

It's the props always working to get us to the next place and not vibrating.

Yeah, exactly.

So, yeah, I've always really.

taken pride in making sure that I have a cohesive team and therefore when I need something they will genuinely drop everything to help me out because I would do the same for them so it's a leading by example approach absolutely yeah I would always vacuum clean a toilet wherever I felt like I could help I would always show the team that I'm willing to do the same job and therefore I would never need to tell anyone to do anything I'd always ask politely because I knew I would do it as well But there's times you can't get in your car and go home at five o'clock.

You can't.

You may have conflict with someone at four o'clock and they're sat next to you at the dinner table.

So it's important to know that it really always treating people with kindness because you don't know that there's Someone fighting an incurable disease at home that they're not sharing on board, that they've had a breakup.