Nov 2, 2026 · 45 min · 13 segments
Most MSPs have decided what to do about AI: lock it down. In this BMK Vision Roundtable, recorded as our first live stream, Josh Peterson and Gary Boyle ask whether restriction alone is actually…
Josh PetersonHostIs that better for the client or not? Like, is it better to replace this old legacy, unmaintained app that's not really doing a good job with something new, modern, fresh that can be built on and iterated on? Is that better for the client? I'm not talking about is it secure? I'm not talking about, you know, what about like where do you host? Like not all the technical stuff.
We can argue like is an MSP the right person to do all that? But just purely from a what's best for the customer, is that better or not? And I just can't.
And he gets to bill, I think he had 20 hour project, 200 bucks an hour, four grand to fix something that was really broken.
Is that better for the client or not? Like, is it better to replace this old legacy, unmaintained app that's not really doing a good job with something new, modern, fresh that can be built on and iterated on? Is that better for the client? I'm not talking about is it secure? I'm not talking about, you know, what about like where do you host? Like not all the technical stuff.
We can argue like is an MSP the right person to do all that? But just purely from a what's best for the customer, is that better or not? And I just can't.
And he gets to bill, I think he had 20 hour project, 200 bucks an hour, four grand to fix something that was really broken.
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