The AJP Podcast

The AJP Podcast

Be Risk Ready – a PDL Podcast: You’ve received an Ahpra notification, now what?

Jul 30, 2026 · 0 min · 13 segments

### This PDL podcast seeks to demystify a stressful subject: what can pharmacists do when they receive a regulatory notification? Ahpra acting executive director of Health Regulation, Monica Lambley…

### This PDL podcast seeks to demystify a stressful subject: what can pharmacists do when they receive a regulatory notification? Ahpra acting executive director of Health Regulation, Monica Lambley; PDL lead pharmacist education and professional development and host of the Brisk Ready Podcast Amy Minion; and PDL Professional Officer and chair of the Victorian Local Advisory Committee Naomi Lim discuss how important it is to understand the notification process. Minion says that “in this episode, we’ll break down what a regulatory notification is and what it isn’t,” as well as some common reasons why notifications are made – and tips for navigating the process. And does a notification always mean that a pharmacist has made an error, or something has gone wrong? PDL takes an in-depth look… #### Highlights include: 02:36 – What is a notification? 03:29 – Statistics on notifications 04:24 – “The first struggle is almost always emotional.” 06:36 – What a notification doesn’t mean 07:26 – What regulators are looking for in their assessment of a notification 08:52 – “This is a learning.” 10:39 – When a pharmacist reaches out to PDL 12:35 – How do practitioners show accountability and insight? 13:49 – Looking after your own wellbeing 16:24 – Why notifications do not define a practitioner 18:12 – “A really high proportion of the information that we receive relates to a miscommunication or a misunderstanding.” 20:09 – Staying ahead of risk 22:47 – The importance of seeking information *You can access the full transcript of this podcast here. While we endeavour to ensure all important words and phrases are correct, please note there may be some minor inaccuracies in the transcription.* ACCESS PODCAST TRANSCRIPT Go here for the full list of active *AJP podcasts*. These can also be accessed via Apple Podcasts and Spotify

### This PDL podcast seeks to demystify a stressful subject: what can pharmacists do when they receive a regulatory notification? Ahpra acting executive director of Health Regulation, Monica Lambley…

Episode Opening & Overview0:00 – 2:20

NarratorNarrator

0:00

[upbeat music] Welcome to "Be Risk Ready," the PDL podcast.

NarratorNarrator

0:07

Your space to explore how risk intersects with pharmacy practice, leadership, and professional growth.

NarratorNarrator

0:18

Regulatory notifications are a fairly common part of pharmacy practice.

NarratorNarrator

0:23

Our healthcare system is designed to be fair and transparent, and it allows consumers and other practitioners to ask questions about our practice, supporting ongoing safety and accountability.

NarratorNarrator

0:35

So what's the process then once a notification is received? And how do we manage risk, reputation, and any mental health concerns along the journey? Well, there are several regulatory bodies that receive and manage regulatory notifications across Australia, including AHPRA, the Australian Health Practitioner Regulation Agency, the Pharmacy Council, HCCC, the New South Wales Health Care and Complaints Commission, and OHO, Office of the Health Ombudsman in Queensland, just to name a few.

NarratorNarrator

1:07

Representing AHPRA is Monica Lamley, acting Executive Director of Health Regulation, and in this episode she's in discussion with Aimee Minyon, PDL lead pharmacist, education and professional development, and host of the "Be Risk Ready" podcast, and Naomi Lim, professional officer at PDL and chair of the Victorian Local Advisory Committee.

NarratorNarrator

1:30

Together, they'll demystify regulatory notifications and share practical strategies for navigating the process.

Aimee MinionHost

1:38

Today we're tackling a topic that can cause a lot of stress for pharmacists, regulatory notifications.

Aimee MinionHost

1:46

Receiving one can feel daunting, but understanding the process, what regulators look for, and how to respond can make a huge difference.

Aimee MinionHost

1:55

In this episode, we'll break down what a regulatory notification is and what it isn't, along with some common reasons why they occur.

Aimee MinionHost

2:04

Next, we'll walk through what this experience can teach us and a few tips to navigate the process with confidence if it does happen.

Aimee MinionHost

2:11

Finally, we'll share some practical strategies to stay ahead and reduce the likelihood of receiving a notification.

Aimee MinionHost

2:18

And to that end, let's get stuck into it.

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Episode Opening & Overview0:00 – 2:20

NarratorNarrator

0:00

[upbeat music] Welcome to "Be Risk Ready," the PDL podcast.

NarratorNarrator

0:07

Your space to explore how risk intersects with pharmacy practice, leadership, and professional growth.

NarratorNarrator

0:18

Regulatory notifications are a fairly common part of pharmacy practice.

NarratorNarrator

0:23

Our healthcare system is designed to be fair and transparent, and it allows consumers and other practitioners to ask questions about our practice, supporting ongoing safety and accountability.

NarratorNarrator

0:35

So what's the process then once a notification is received? And how do we manage risk, reputation, and any mental health concerns along the journey? Well, there are several regulatory bodies that receive and manage regulatory notifications across Australia, including AHPRA, the Australian Health Practitioner Regulation Agency, the Pharmacy Council, HCCC, the New South Wales Health Care and Complaints Commission, and OHO, Office of the Health Ombudsman in Queensland, just to name a few.

NarratorNarrator

1:07

Representing AHPRA is Monica Lamley, acting Executive Director of Health Regulation, and in this episode she's in discussion with Aimee Minyon, PDL lead pharmacist, education and professional development, and host of the "Be Risk Ready" podcast, and Naomi Lim, professional officer at PDL and chair of the Victorian Local Advisory Committee.

NarratorNarrator

1:30

Together, they'll demystify regulatory notifications and share practical strategies for navigating the process.

Aimee MinionHost

1:38

Today we're tackling a topic that can cause a lot of stress for pharmacists, regulatory notifications.

Aimee MinionHost

1:46

Receiving one can feel daunting, but understanding the process, what regulators look for, and how to respond can make a huge difference.

Aimee MinionHost

1:55

In this episode, we'll break down what a regulatory notification is and what it isn't, along with some common reasons why they occur.

Aimee MinionHost

2:04

Next, we'll walk through what this experience can teach us and a few tips to navigate the process with confidence if it does happen.

Aimee MinionHost

2:11

Finally, we'll share some practical strategies to stay ahead and reduce the likelihood of receiving a notification.

Aimee MinionHost

2:18

And to that end, let's get stuck into it.