How to Fix A Toxic Work Culture w/ Dr. Sharalyn Payne

And then let's talk about what you call scandal-proof leadership.

What do you mean by that?

You know, when you think about, um...

I love leaders at all levels of an organization, but the ones who are at the top are the ones who are absolutely making decisions that could put the organization and themselves, their families, in jeopardy.

And so when you're making decisions, and I'll give you an example.

Please do.

I'll never forget this decision.

Years ago, I was working for an organization, and I was over employee experience and engagement, and for whatever reason, something happened with our payroll system.

The payroll system shifted, and when the payroll system shifted, we changed vendors.

Something happened where we were not able to pay employees on time.

Now this is the catch.

We were able to pay some employees.

The salary professionals-

Mm

...

they could get paid on time.

But for whatever reason, our hourly professionals were not able.

They could not get them, the checks processed on time.

And so as we were talking about what should we do about this, you know, we've gotta figure out some type of solution.

Should we have them manual checks cut? And the head of HR said no, and this went on for months.

And then finally there was this little package where they said, "It's been fixed.

Everything is resolved.

We're back to normal.

Go back to work." And everybody's thinking that this has been resolved, but for whatever reason it wasn't resolved.

Oh, no.