In this episode of RoutCast, we're joined by Christina Cathey. Christina is a BC for a FedEx contractor operating out of Cocoa, Florida, with a CSA in Vero Beach. She share her perspective on operational excellence, the current challenges with staffing and large packages, treating drivers like people instead of resources, and what FedEx could do better to drive success across the contractor network.
Christina shares insights from her conversations at the FedEx Forward Summit, explains why contractors need better data to manage large packages, and discusses what it takes to find a Business Contact (BC) who is truly invested in your business. She also makes the case for why a 3-dispatch system could make sense in the FedEx 2.0 network.
RoutCast is an independent podcast for FedEx contractors—from those exploring ownership to seasoned ISPs. We talk with real contractors and industry professionals about what's working, what's challenging, and how to run a better business.
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