Communicating with Clients in the Field

So we've talked about a lot of different situations over the course of this interview.

But communication is just one of those things that you learn by doing.

You know, practice makes better.

I don't know if we could ever say that practice makes perfect in this situation.

But you meet different people.

You have conversations that go really well.

You probably have a few that don't go so well.

And you figure out what works for you.

Right.

So I want to finish with what experience has taught you.

So my question to you is, what's something about communicating with clients that you understand now that you didn't understand when you first started? And Alex, I think we'll start with you.

Oh, I don't know.

I don't want to toot my own horn on that aspect, but I've always understood that everybody wants to be heard, especially in the work that we do.

Everyone has a problem, you know, whether it's directly house related or family related or something's always something's always going on with people.

Right.

So in the field that we're in, it's going to be structurally, it's going to be, and even, you know, to that aspect, something that's bothering you about the house that you can't afford to fix is also messing with you mentally, right? Emotionally.

And so that's going on with the client.

Talking to them in that aspect, understanding that most of the time you're already going to deal with that.

And bringing them to a level where they're going to understand that you're there to fix and you're there to help.

I think it brings them up.

And then at the end of it, if you do your job correctly, you're going to have people that are very, very happy with the results you've done.

I think Tony can speak on that because he has a lot of letters from clients about that.

But, you know, you do get those clients that are very, very happy once the whole process is done and very, very happy with the results.

And, you know, sometimes they're in tears thanking you.

To me, it's more like personalizing the business instead of just being business.