So without sharing anything that would obviously identify a client, can you think of a difficult conversation you've had in the field that taught you something about communicating with homeowners? And I think let's start with Tony.

I think the biggest thing that happens most of the time is clients say, I've been waiting for two years, a year and a half.

I had to reassign, all this kind of stuff.

So now you got to explain to them what the delay was.

You know, so... you really don't have an answer because you don't know what the delay was, you know, from the beginning.

So I basically just saying, we got a new system.

We've got to push back a little bit, but we here now, we're going to take care of you.

And, you know, sometimes they're in tears thanking you.