You Can Automate Admin Without Losing Human Service

Send us Fan Mail We catch up with Brittany Trefort in Perth and get honest about what is actually changing property management right now: capacity, tech, and the way we design work. We unpack offshoring and work-from-home without the guilt, then get practical on PropertyMe task automation and everyday AI that saves hours without killing service.  • paperless workflows versus old school habits and why both still exist  • offshoring and outsourcing as a business model choice rather than a moral failing  • keeping owner communication with the property manager while delegating repeatable admin  • work-from-home pros and cons including neurodivergent capacity and culture gaps  • clear sick leave boundaries when work is diverted to the team  • triennial licensing as career development plus updating compliance and risk systems  • new build management timelines including PCI support and builder warranty tracking  • defects captured through routine inspections and automated prep before the 12-month defect inspection  • automating lawns and gardens support with staged check-ins after move-in  • head of department ownership of automation with feedback loops from the team  • AI tools like Claude and ChatGPT for drafts, spreadsheets, and utility splits  • how solo PMs can start with templates, checklists, and community groups for support  • using automation to let juniors and admins deliver consistent, confident service  This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au