PM Collective - The ART of property management
The Rent Guarantee That Made Everyone Furious
May 31, 2026 · 33 min · 10 segments
Send us Fan Mail We sit down with Karen and daughter Jules to unpack what it really takes to grow and protect a rent roll across changing markets…
Send us Fan Mail We sit down with Karen and daughter Jules to unpack what it really takes to grow and protect a rent roll across changing markets, shifting fees, and constant industry churn. We share the systems, numbers, and mindset behind building a property management business that landlords trust and that teams can actually sustain. • Karen’s path from early roles to launching her own rent roll business and returning after a forced sale • the hunger behind rapid growth and the practical reality of mortgages and risk • handling fee pressure and rent guarantee offers without racing to the bottom • using spreadsheets and rent results to reframe value for landlords • referral driven growth from the existing database plus simple incentives • tracking lead sources and reallocating time to the highest return activities • Jules’s corporate real estate background and why portfolio careers are rising • a task based team model with clear landlord and tenant touchpoints • why REIQ involvement matters and how training principals can reduce churn Karen Herbert - Principal Licensee - Arrive | Brisbane & Gold Coast Real Estate Agency Detector Inspector | Safer Homes This podcast is kindly sponsored by The Associates Co. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show
Send us Fan Mail We sit down with Karen and daughter Jules to unpack what it really takes to grow and protect a rent roll across changing markets…
