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Karen Herbert

Karen Herbert

Brisbane property management authority, Principal/Licensee and CEO of ARRIVE (and PM Rescue), REIQ award winner and industry speaker.

May 31, 2026

7:55
And it's like it'd be interesting to know how, yeah, how you deal with that because, yeah, to make them feel comfortable.
8:02
Well.
8:02
I guess when we only had, we probably started with about a quarter of his portfolio and we tried very hard to woo him over.
8:10
And I think at the end of the day, we knew who his other properties were with, and it was just about mathematics.
8:16
So if we did a big spreadsheet, we showed him how much we would have rented that property for.
8:21
And I think there was a difference of $50,000 in the rent.
8:24
So at that point in time, he eventually gave us his entire portfolio.

10 MINS LATER

18:25
If we could go into the structure of your business then, so you've got just over 400 properties, what does the structure look like and who's in your team?

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