
Karen Herbert
Brisbane property management authority, Principal/Licensee and CEO of ARRIVE (and PM Rescue), REIQ award winner and industry speaker.
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May 31, 2026
The Rent Guarantee That Made Everyone Furious
8:02
8:10
8:16
7:55
And it's like it'd be interesting to know how, yeah, how you deal with that because, yeah, to make them feel comfortable.

Karen HerbertGUEST
I guess when we only had, we probably started with about a quarter of his portfolio and we tried very hard to woo him over.

Karen HerbertGUEST
And I think at the end of the day, we knew who his other properties were with, and it was just about mathematics.

Karen HerbertGUEST
So if we did a big spreadsheet, we showed him how much we would have rented that property for.
10 MINS LATER
18:25
If we could go into the structure of your business then, so you've got just over 400 properties, what does the structure look like and who's in your team?
