Aug 19, 2026 · 36 min · 10 segments
Aug. 19, 2026 Most property management businesses start in what Ben Serven calls the "tribal knowledge" stage, where nothing is documented, and decisions live in people's heads. Pete sits down with…
Ben ServenGuestPete NewbigHostWelcome to the NARPUM Podcast.
We discuss hot topics with property managers, vendors, and those supporting the property management industry.
The National Association of Residential Property Managers is the recognized leader in property management.
Now, here's your host, Pete Newbig.
And today we have my good buddy, Ben Servin, who's the founder and CEO of Black Sheep Global.
Ben and his team have helped over 250 PM firms to stay accountable and foster a process-driven culture.
His innovative approach frees up teams, enhances resident and owner satisfaction, and drives growth for your business by ensuring operational excellence and efficiency.
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Welcome to the NARPUM Podcast.
We discuss hot topics with property managers, vendors, and those supporting the property management industry.
The National Association of Residential Property Managers is the recognized leader in property management.
Now, here's your host, Pete Newbig.
And today we have my good buddy, Ben Servin, who's the founder and CEO of Black Sheep Global.
Ben and his team have helped over 250 PM firms to stay accountable and foster a process-driven culture.
His innovative approach frees up teams, enhances resident and owner satisfaction, and drives growth for your business by ensuring operational excellence and efficiency.
